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Team Lead – Deskside Support Jobs

Deskside Support - Contract
By Compugen Inc At Toronto, Ontario, Canada
Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.
Skills and qualifications, you’ll bring:
Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills
Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
A college or University education within Electronics or Computer Science or in progress of obtaining
Deskside Support Analyst Jobs
By Compugen Inc At Toronto, Ontario, Canada
Knowledge of incident and problem management tools including Cherwell
Experience supporting users with remote support tools such as Logmein Rescue
Strong Windows 10 OS knowledge
Strong knowledge of Active Directory and O365 Azure AD
Knowledge of PowerShell scripting policies
Experience supporting Office Suite of products including O365
Deskside Support Engineer Jobs
By Concentrix At Mississauga, Ontario, Canada
Proven problem management, incident management, customer/client management, change management, RCA and ticket analysis experience.
Demonstrable experience using desktop management tools such as WDS, WSUS, SCCM, Bomgar, Zoho, BigFix or equivalent.
Manage and resolve tickets within prescribed SLAs using Remedy.
Manage testing and failover of the business continuity plan.
Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations.
CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.
Bilingual Deskside Support (Intermediate)
By Insight At Montreal, Quebec, Canada
Qualification (education, Experince, Knowledge, Skills, And Abilities)
7x24 on-call may be requirement for this role
A+ Certification and MCP preferred
ITIL v3 or greater certification nice to have but not required
Minimum of two (2) years of related job experience
Experience with Windows operating systems
(Remote) Team Lead - Support Services (Equest)
By BCJobs At Burnaby, British Columbia, Canada
Maintain currency with the SDS Product Suite and upgrades; stay knowledgeable in on-going hardware and operating system trends.
Maintains knowledge base of resolutions to recurrent and complex calls.
Advanced computer literacy and accounting/payroll skills.
5+ yrs customer service and organizational skills.
Exceptional analytical and problem solving skills.
Fund Accounting, Payroll and Human Resources Applications experience.
(Remote) Team Lead - Support Services
By N. Harris Computer Corporation - CAD At Burnaby, British Columbia, Canada
Maintain currency with the SDS Product Suite and upgrades; stay knowledgeable in on-going hardware and operating system trends.
Maintains knowledge base of resolutions to recurrent and complex calls.
Advanced computer literacy and accounting/payroll skills.
5+ yrs customer service and organizational skills.
Exceptional analytical and problem solving skills.
Fund Accounting, Payroll and Human Resources Applications experience.
Deskside Support Analyst (Fly In/Fly Out)
By Compugen Inc At Calgary, Alberta, Canada
A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Effective written and verbal interpersonal skills
Willingness to travel to remote sites in Alberta’s Oil Sands region (fly in/fly out)
Participate in imaging and deployment of desktops, laptops and peripherals following deployment documentation and checklists
Deskside Support Technician Jobs
By The Judge Group At Formosa, Ontario, Canada
Dell hardware to be set up, application used to build OS to install software, need to manage this, test the computer
Ticketing experience (emails, phone calls, system ticketing)
Experience with setting up and configuring hardware (Dell preferred)
Experience with printers, phone and email
This job will have the following responsibilities:
Resolve tickets, address needs (Syncro MSP)
Deskside Support Technician Jobs
By HCLTech At Quebec, Canada
● Inventory and Asset Management – Depot Operations
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Ensure that hardware is properly assigned and updated into our management system
BASIC QUALIFICATIONS / QUALITIES WE LOOK FOR:
● Prefer 3-5 years IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Deskside Support Technician Jobs
By PeopleToGo At Toronto, Ontario, Canada
Manage and process requests and incidents submitted
Meet with users if a situation cannot be corrected remotely;
Knowledge of CSSM for sharing applications and Active Directory for assigning groups;
Excellent troubleshooting and incident resolution skills;
Strong communication skills; fluency in spoken and written English; French is an asset;
Good interpersonal skills, team player and contributor to a positive team dynamic;
Deskside Support Jobs
By Apptoza Inc. At Toronto, Ontario, Canada
Relevant Skills and Qualifications: Experience in IT support, knowledge of Windows and Mac OS, and experience with remote support tools
Technical Support: Knowledge of hardware and software, and experience in troubleshooting
Analytical Skills: Ability to analyze and solve complex technical problems
Customer Support: Excellent customer service skills and the ability to communicate effectively with end users
Communication: Strong verbal and written communication skills
Troubleshooting: Ability to troubleshoot and resolve technical issues
Deskside Support, 3 Days A Week, Contract
By Compugen Inc At Hamilton, Ontario, Canada
Utilize your experience, and knowledge for customer documentation development
Deliver an exceptional customer experience while maintaining contractual service levels
High School Diploma, along with A+ Certification is required
Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
Experience with Servers, Switches, Routers and Wi-Fi
Experience with current Operating Systems
Product Support - Team Lead
By hireVouch At Toronto, Ontario, Canada
Strong experience with Atlassian Jira Service Management
Ensuring that holiday planning, time-tracking and team members’ requests are managed timely and effectively.
Experience with Salesforce support is an asset
Innovative problem-solver; you skillfully come up with creative yet practical solutions when solving business issues.
Their vision is to become the market leader for multi-day travel technology.
Providing leadership, direction, and support and monitors team's daily performance.
Deskside Support Technician Jobs
By PeopleToGo At Montreal, Quebec, Canada
Maintain all required OEM Certifications as directed by Management
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Typically requires technical school certification or equivalent of 3-5 years of relevant experience
Display outstanding technical and professional services skills at all times
Other duties or certifications may be assigned to meet business needs
Excellence in communication and customer-facing skills
Manager Technical Support Services (Deskside)
By Compass Group Canada At Mississauga, Ontario, Canada
3-5 Years audiovisual technology management experience and presentation technologies experience.
Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.
Demonstrate ability and willingness to share ideas with Associates, peers and management.
Embrace a coaching culture, provide feedback to Associates, peers and management.
Print management operations and troubleshooting preferred.
Bachelor’s degree in computer science or combination of education and experience.
Player Support Team Lead – Meet Your Maker
By Behaviour Interactive At Montreal, Quebec, Canada
Management of internal team and external Support vendor(s) relationship; ensuring KPIs and quality standards are upheld, assessing volume and staffing needs
Keep the team updated about end-to-end processes, policies, procedures, emerging issues, trends, and industry regulations to offer the best player experience
Continually improving self knowledge of player support best practices, tools, and techniques and sharing those insights with the team
A minimum of 3 years of experience running Customer/Player Support operations
Experience working in the video game industry is a must; PC, Console, and Mobile experience preferred
Experience managing the relationship with Customer Support/Player Support vendors
Deskside Support Analyst Jobs
By HCLTech At Chatham, Ontario, Canada
4+ years of Experience in IT Desktop Support and Team Management in Client Facing Roles.
· Desk side Support Management
· SLA Management including Incident, problem, Configuration, Service request etc.
· Excellent analytical and problem-solving skills
· Excellent customer service skills
· Review with the Delivery Managers
Deskside Support Jobs
By PrecisionERP Incorporated At Greater Ottawa Metropolitan Area, Canada
Performs account management and maintenance for various applications and systems (e.g., Active directory, Azure, Intune, MS exchange, O365 etc).
4+ years of experience as Deskside IT Support position
Provides 2nd level support to staff using MS Teams, TeamViewer and Configuration Manager who are both on and off-site.
Image corporate workstations, customizes and installs software to meet specialized workstation requirements.
They would need to have a strong attention to detail with excellent communications and customer service skills.
Certification like MCSE, MCSD, Microsoft Certified Product Specialist, A+, ITIL would be NICE to have.
Deskside Support Jobs
By Atlantis IT Group At Moncton, New Brunswick, Canada

Basic knowledge of desktops, laptops, printers, tablets, cell phones, and computer related peripherals.

End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications

Team Lead: Behavioral Support Specialist
By LOFT Community Services At Aurora, Ontario, Canada
Demonstrated experience and skill in developing and delivering behavioural management interventions for specified population;
Review, edit and approve all Behavioural Support Plans to ensure adherence to ethical guidelines in behaviour management.
Demonstrated team leadership ability and management training;
Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills;
Maintain up-to-date knowledge of current and developing behavioural support models and trends and disseminate this information to the teams.
Extensive experience in training and educating colleagues, clients and key stakeholders on strategies and interventions aimed at addressing responsive behaviours;