It Support Administrator Jobs

Gormley Tech, a division of RSG International, is an “in-house” group of professionals offering a high level of expertise and consultation to a well-established, business that continues to grow. With its 24/7 support, employing some of the strongest, technically sound, and experienced individuals in the industry, it maintains the internal IT infrastructure of various companies within RSG International which services include Networking, Remote Access, Cyber Security, Software Development, Cloud Computing, and much more.

Responsibilities

• Logging all support requests and follow up detail into an internal ticketing system
• Review monthly bills and code as instructed
• Act as a key resource in the deployment and maintenance of new systems to keep the system environment stable and interruptions to a minimal multi-tiered environment
• Monitoring and enforcement of the company's anti-virus policy on individual workstations
• Manage software licenses and assign as needed
• Review Tickets and user requests and assign to appropriate support levels
• Troubleshoot and maintain network, Wi-Fi and telephony connectivity
• Answer user’s queries and service requests in a timely manner
• Maintain documentation regarding configurations, operations and troubleshooting procedures related to systems used
• Feature programming and end user support for the company's telephony systems
• Monitor Backups, system events to ensure health, maximum system availability and service quality
• Acting as on-call support in the event of service or server outage or special events
• Provides 1st level support for on premises & remotely connected staff
• Perform system & application patching and upgrade of equipment firmware
• Audit and inventory of all computer assets
• Setup, configuration and standardization of end-point devices, including but not limited to, workstations, laptops, smartphones, printers, and peripherals
• Participate in the definition of standards, guidelines, best practices and metrics as directed
• Support local & remote users via support tickets and documentation.

Qualifications

• PC and laptop hardware troubleshooting experience
• Enrollment in or completion of the MCSE is an asset
• Strong problem-solving skills
• Experience in an MSP is preferred
• 2 to 3 years of experience in a similar role
• In-depth knowledge and troubleshooting ability with a wide range of computer/network hardware platforms
• A college or university post-secondary education in Computer Science, or equivalent job-related experience
• Ability to build relationships across a variety of levels in the organization
• Strong customer service, organization, planning and execution skills
• In-depth knowledge and troubleshooting ability with core workstation applications including Microsoft Office suite of applications
• Practical understanding of networking concepts and associated protocols
• In-depth knowledge and troubleshooting ability with various operating systems including Windows (e.g. 10,11, 2008R2, 2012, etc.), MAC, IOS, and Android

RSG International encompasses a diverse collection of successful businesses, but our spirit isn’t found in the diversity of our portfolio, it’s found in the diversity of our people. At RSG, we believe that our greatest opportunity for continued success is fostered in the belief that every voice matters. Each one of us has a unique story and we promise to do our part to ensure that those stories are heard, seen, acknowledged, and supported. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

RSG International is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Our goal is to foster an inclusive organizational culture.

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