Junior Specialist - Endpoint Management

Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.
Your Opportunity
Our Toronto office is looking for a Junior Endpoint Management Specialist to join the IT End User Compute team and take part in the following responsibilities:

• Maintain Virtual Apps and Desktop infrastructure (Citrix/AVD) in a hybrid environment
• Participate in and develop OSD, including configuration, customization of task sequences, images and boot media creation
• Participate in management of Windows and MacOS devices in an enterprise environment
• Windows Administration and support of Windows operating systems issues, applications, compatibility issues, debugging system crashes
• Work collaboratively with the Information Security team to secure and harden workstations while ensuring end user experience is maintained
• Knowledge writing and troubleshooting PowerShell and VBScript scripts
• Ability to work flexible hours when required
• Troubleshooting MEM deployment failures, task sequence problems, errors on Windows and MEM component errors
• Use your oral and written communication skills, as well as technical, analytical, and problem-solving ability daily to support BDO internal users as well as participate in projects and initiatives
• Using Microsoft Endpoint Manager (MEM) and other software and systems.
• Knowledge of MEM/SCCM collections, packages, applications, drivers, task sequences and images, boot media creation
• Manage and maintain Intune Mobile policies
• Respond to and resolve level 3 support requests as well as change and service requests via ServiceNow

How do we define success for your role?

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You understand your client’s industry, challenges, and opportunities; client’s describe you as positive, professional, and delivering high quality work
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You identify, recommend, and are focused on effective service delivery to your clients
• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You grow your expertise through learning and professional development

Your Experience And Education

• Ability to digest new and changing technologies and brings to light how they may impact/benefit our organization
• Experience with conducting Root Cause Analysis on major incidents, change and problem management procedures
• Fluent in creating and writing powershell scripting of multi-line complex tasks.
• 3+ years of previous IT support experience working in a technology / systems department.
• Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization
• Work experience deploying and administering compute resources in Azure
• Advanced working knowledge of Windows Server, Azure, Active Directory, DHCP, DNS, Citrix, VMware vSphere, Microsoft Hyper-V Server, Virtual Networking, SharePoint, SQL Server, SQL queries and SSRS, TCP/IP networking protocols
• Advanced knowledge of Microsoft Windows 10, Office 365, Group Policies, Microsoft Endpoint Manager (Configmgr), Intune, WSUS, Orchestrator, MacOS, iOS
• Ability to work well with people from many different disciplines with varying technical abilities
• Proven problem-solving skills, service oriented, and solution driven
• Experience in developing and delivering training content
• You have a College Diploma or University Degree in Computer Science or in a related discipline, or equivalent work experience, or completion of at least 2 years of post-secondary education
• Industry certifications in Microsoft Azure, Microsoft Dev Ops and Office 365 certifications is a preferred
• Experience with the following will be considered an asset : Adaptiva OneSite, ServiceNow, CyberArk EPM, BeyondTrust Priviledge Management, Applocker

Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2023. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We support your achievement of personal goals outside of the office and making an impact on your community.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.
Hybrid new normal: As a hybrid workplace, all BDO personnel are expected to spend some of their time working in the office, at the client site, and remotely unless accommodations or alternative work arrangements are in place.
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page.