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Endpoint Management Specialist Jobs

Junior Specialist - Endpoint Management
By BDO Canada At Toronto, Ontario, Canada
Experience with conducting Root Cause Analysis on major incidents, change and problem management procedures
Experience with the following will be considered an asset : Adaptiva OneSite, ServiceNow, CyberArk EPM, BeyondTrust Priviledge Management, Applocker
Participate in management of Windows and MacOS devices in an enterprise environment
Advanced knowledge of Microsoft Windows 10, Office 365, Group Policies, Microsoft Endpoint Manager (Configmgr), Intune, WSUS, Orchestrator, MacOS, iOS
Manage and maintain Intune Mobile policies
Using Microsoft Endpoint Manager (MEM) and other software and systems.
Technical Support Specialist (Endpoint)
By Fortinet At Burnaby, British Columbia, Canada
Provide customer education where needed due to gaps in networking, product knowledge etc.
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Experience in a technical support or system administration role in a networking/security company or equivalent education
Deep working knowledge of operating systems -- Windows, OSX, Linux
Experience with security products -firewalls, IDS/IPS, VPN, virus scanning -- endpoints and networking.