Sr. Technical Security Analyst

We are hiring for a Sr. Technical Security Analyst role.This is an excellent opportunity for an experienced Technical analyst/support professional with a strong ServiceNow background to join one of the Top 5 banks in downtown Toronto.

Daily Responsibilities:

•Support end users by processing ServiceNow requests submitted through the MyMarketplace platform

•Follow documented procedures and ensure timely execution and closure of access requests

•Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided

•Participate in meetings with support partners for changes to processes and procedures and manage the knowledge base accordingly.

•Work in a diverse environment leveraging other team members’ experience and knowledge

•Identify, introduce, and implement opportunities to streamline processes.

•Ensure processes are accurate and current by reporting on gaps and informing team members, leads and Management of changes or updates to processes; ensure appropriate updates are made to associated documentation

What program/technology/software knowledge is essential for this role?

Really important is ServiceNow as it is the basis for the services we provide

Must-have Skills/Experiences and/or Education, certifications, qualifications, and designations:

•1 or more years of experience working in IT support and/or Service Desk support role.

•Bachelor’s degree in computer sciences and/or IT-related disciplines and Certifications in information security preferred.

•ITIL certification

Soft Skills:

•Strong technical writing aptitude

•Strong written and verbal communications skills

•Strong ability to manage client and stakeholder relations

•Proven ability to manage multiple tasks and competing priorities

•Strong sense of urgency and the ability to shift tasks in a high-pressure environment

To Apply:

Please apply with your resume in Word format

Thank you for applying with us.

*Please note: due to a high volume of applicants, only those chosen who best match the skills and experience will be contacted.