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Senior It Operations Engineer (Remote)
Company | DuckDuckGo |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-09-30 |
Posted at | 8 months ago |
:
- Ability to remote troubleshoot on Mac OS, Windows, Linux, iPhone, Android, and various applications, including Office.
- Experience managing and supporting cloud and SaaS applications such as Office365 and GSuite.
- Experience with Azure Active Directory and SSO.
- Ability to work efficiently, in an organized manner, and with attention to detail.
- Experience with code as infrastructure (Chef/Ansible/Puppet/Terraform/etc).
- Experience with device management (desktop and mobile), preferably in a remote work environment.
- 7+ years of IT operations experience, preferably in a remote work environment.
- Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.
- Intermediate programming ability in a high-level language (Perl/Python/etc).
- Experience and comfort on the Linux command line.
- Passion for helping people and a strong desire to be responsive, proactive, and efficient in addressing support tickets related to devices, hardware, software licensing, and updates.
- Skills to wrangle vague problems, propose innovative solutions, and execute them with a strong focus on metrics.
- Work/Life Balance: Team members have the freedom and flexibility to organize their own work schedules. We want you to thrive both in and out of the office. We trust you to use good judgment and take the time off that you need to bring your best self to work.
- Commitment to Personal Growth: Every team member has an annual budget of $1,250 USD to invest in their professional development. Every team member also has a dedicated Career Advisor, who serves as a guide to help you develop your strengths, identify your motivations, and understand your opportunities for growth.
- Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, whenever.
- Leadership: We have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals. You can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing and maintaining internal processes, or pursuing advisory roles.
- A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.
- Sometimes we meet up! Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend.
- By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week.
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