Market Service Manager-It Jobs

WHO WE ARE

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. Founded in 1976 as one of India s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies HCL Infosystems, HCL Technologies and HCL Healthcare. The enterprise generates annual revenues of over US $ 9.3 billion with more than 147,000 employees from 140 nationalities operating across 44 countries.

"NOT JUST A GREAT PLACE TO WORK, A PLACE TO DO GREAT WORK"

Market Service Manager

Domain: Food and Beverages

Working on site : North York Toronto, ON, Canada

- Market Service Manager

o 10-15 years of experience in handling Service management

o Responsible for managing Field Service team members working at market level

o Primary SPOC for Markets

o Identify client’s market needs and manage the delivery of the services at market level

o Ensure service compliance at market level

o Drive local governance events and manage market stakeholders for all IT activities

o Coordinate with regional and global leads to keep Services Towers aligned and at the expected level

o Attend and provide inputs to local governance events supporting Global SDM on stakeholders’ management

Objectives of this Role

o To resolve all escalated issues relating to the specified accounts for smooth relationship/delivery.

o To provide governance for the accounts responsible for. Participate and chair weekly/monthly Service Level meetings.

o Preferably in managing food and drink processing conglomerate corporation accounts.

o Strategize, implement, and maintain program initiatives that adhere to organizational objectives.

o Maintain organizational standards of satisfaction, quality, and performance

o Daily and Monthly Responsibilities

o Work closely with Regional Service Managers project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives (specially in IT acquisitions and mergers)

o Identify key requirements needed from cross-functional teams and external vendors

o Work with other Market managers to identify risks and opportunities.

o Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

o Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

o Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Skills and Qualifications

o Bachelor’s degree in business administration or related field

o working knowledge of change/Demand management principles and performance evaluation processes

Preferred Qualifications

o Master’s degree in business administration or related field

o Previous stakeholder management skills