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Research Manager Jobs
Company | ecobee |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Consumer Electronics |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Hi, we are ecobee.
- Lay the groundwork for internal customer support processes at product launch
- Design test goals and assignments for participants and identify how many testing cycles or stages are required to reach desired customer validation goals
- Partner with the product management and UX design team to identify target user behaviours and define success metrics
- Manage and scale the beta program (customer field trials) for new products and feature releases
- Identify opportunities and put processes and tools in place to improve the effectiveness of collecting, analyzing, and sharing feedback during our beta testing cycles
- Generate reports of participant inputs and submit them to product managers and UX design team for further analysis
- Track usage analytics and manage feedback submitted by users to identify trends
- Diagnose product pain points; conduct basic data analysis to identify the most important features and processes that need to be addressed
- Coordinate shipping, delivery and returns of hardware products to program participants, and overcome logistical hurdles as they arise
- Work with the product team and product marketing team to identify target customers for real-world product testing
- Recruit and screen program participants and organize onboarding
- Provide direct support to customer field trial program participants through accurate and detailed support practices and troubleshooting skills
- Build, maintain, and keep our community of testers engaged, so we may solicit their feedback regularly
- Experience with the following platforms will be helpful: Recollective, MailChimp, Confluence, SharePoint/Microsoft, Asana
- Experience working with various stakeholder teams (product, research, user experience, engineering, marketing)
- High level of written and verbal communication skills to interact with customers in-person and digitally
- Impeccable organization skills with attention to detail
- Experience managing collaborative customer-facing programs
- Strong project and time management skills
- Self-starter with a high level of ownership and autonomy
- Relevant experience in research (for example, any of consumer research, insights, user research, etc), project management, and/or customer service
- An interest in smart home technologies or consumer electronics
- Just so you know: The hired candidate will be required to complete a background check
- Self-motivated and capable of working independently
- An educational background in a quantitative, analytical, or research-oriented field such as Market Research, Sociology, Psychology, etc.
- Experience running and meeting shifting deadlines for multiple projects at the same time
- Experience working in an Agile product development environment
- Application review. It will happen by actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.
- Interview Process:
- A 30-minute phone call with a member in Talent Acquisition.
- A first round virtual interview with the Hiring Manager – expect: technical, behavioural, and situational questions.
- If your first two round interview goes well, you can expect a take home case study, which you get a week to work on – you'll then come in virtually to present your solution to a cross-functional group of ecopeeps.
- In the next round you will meet the team - expect technical, behavioural and situational questions.
- Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.
- Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
- Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Corus Quay. ecobee Leeds is based at our riverside office on the Calls.
- Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
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