Service Desk Application Support Jobs

2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting

6. Troubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)

7. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment

14. Troubleshooting experience using remote control tools like Bomgar

1. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)

3. Working experience in Internet troubleshooting and wireless routers

Knowledge and skill in the use of computing equipment and at least the Microsoft suite of software used at S&C. 

S&C Offers a Competitive Package Of Pay And Benefits, Including

Excellent inter-personal skills especially in oral and written communications. 

Flexible Benefit Options, medical 100% paid by S&C

The responsibilities of this position include, but are not limited to, the following: 

Provide first-level phone support of computer hardware and software deployed globally throughout S&C, including troubleshooting, software usage questions and software installation. 

High School Diploma, GED, or equivalent skills and experience

Technical certifications or experience in CompTIA A+ and Microsoft.

Solid knowledge and demonstrated experience using desktop products and operating systems.

Comprehensive benefits plan and excellent employee discounts;

Contribute technical content and departmental procedures to the Service Desk knowledge base

1-2 years of experience in a diverse technology and customer service-focused role

Interfaces with team members, management, and customers in reference to customer service issues

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management

Experience working with and skilled in the use of help desk software

Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information

Two or more years of customer service or other telephone experience

Experience working with organizational functions and personnel

The successful candidate will have experience in supporting post-secondary education systems and/or systems that support post-secondary education.

Our Alberta government client is in need of a Technical Support Specialist for a 2-year contract.

Help Desk Analyst works directly with end users to troubleshoot technical issues.

• Receive and respond to inquiries related to applications supported by the Help Desk.

• Advise inquirers of any resolution to an inquiry.

• Work effectively through communication with technical and /or business teams to resolve client issues.

Provide phone and email-based help desk support and resolve problems as per client requirements.

5 years of hands-on IT support experience

Experience with user account administration with Active Directory

Experience with Troubleshooting printers, and other peripherals

A+, or other industry certifications would be an asset ITIL v3 or v4.

Exceptional writing skills, including documenting configuration and support information.

(4.) Work on value adding activities such Knowledge base update and management, Training fresher’s, coaching analysts

(3.) To adhere to quality standards, regulatory requirements and company policies

Location: Fort Mcmurray Alberta, Canada

This role is a combination of Service Desk and Deskside Support.

Perform incident/request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.

Answer questions on use or features for all standard hardware and software systems.

Participates in department or firmwide projects as instructed by IT Department management

Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.

A+, Network+, Microsoft, VMWare certifications preferred, but not required.

Minimum 1 year of technical support experience

Possess strong abilities in organizing, prioritizing and multitasking

Expected to be a team player who shares knowledge for collective growth.

Implement best practices for customer success management.

Has experience in the MSP space as a manager or leader.

Plan, arrange, and coordinate with other managers.

Ready the team for the growth into the US market and beyond.

Create process and methods that control costs and outcomes.

Measure and ensure the customer SLA are followed appropriately.