Sr Assitant Customer Support Service Desk

Essential Job Functions

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
• Interfaces with team members, management, and customers in reference to customer service issues
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner

Basic Qualifications

• High school diploma or G.E.D
• Experience working with organizational functions and personnel
• Two or more years of customer service or other telephone experience
• Experience working with and skilled in the use of help desk software
• Experience working with fax machines, computer software, and telephone technology

Other Qualifications

• Ability to follow oral and written directions
• Business and analytical problem solving skills
• Communication skills
• Ability to work independently

Work Environment

• Office environment
• May require shift work

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.