Customer Service Jobs

Associa BC is looking for a full-time, permanent Customer Service Associate to join our administrative team in our Surrey office. Our new office is open concept and welcoming with new furniture and equipment, it is easily accessible by transit and we celebrate our diverse and inclusive office culture with social gatherings and celebrations.

Caring for our clients is our passion and the team of Customer Service Associates is usually their first point of contact. The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, Customer Service Associates help customers over the phone or via email, but they may also deal with customers in person. A Customer Service Associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Key Duties

• Other duties as assigned
• Assess the customer's needs and translation into solutions
• Coordinate with customers to resolve any billing inquiries
• Provide troubleshooting and technical assistance to customers
• Act as the first point of contact for customers seeking help with products or technical issues

Requirements

• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Ability to communicate in additional languages would be a strong bonus
• Self-motivated, proactive, detail oriented and a team player
• Professional communication skills (phone, interpersonal, written, verbal, etc.)
• Professional customer service skills
• Knowledge of conflict resolution techniques at a proficient level
• Time management and time critical prioritization skills.
• Knowledge of general office equipment (copier, phone systems, etc.)
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Professional customer service skills.

Benefits

• Long Term Disability insurance, paid by the employee
• Paid Sick days
• Paid vacation
• Paid Personal Days
• Extended Health and Dental benefits and a Life insurance plan 100% funded by employer
• Opportunity to career growth as we offer learning opportunities and we prefer to promote from within
• 37.5 hour work week
• Certified "Great Place to Work" by employees 3 years in a row
• Three additional paid Statutory holidays
• Benefits PLUS, provides money for wellness spending