Service Desk Technician Jobs

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
Responsibilities
As a Service Desk Technician, you will provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit, among this other responsibilities:

• Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols
• Lead a small team with well- defined objectives
• Identify performance issues proactively
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
• Works within strict time scales and elevates incidents within defined time windows
• Uses proactive monitoring procedures/tools to identify problem prevention opportunities
• Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives
• Understands the impact of operations delivery on the customer's business
• Respond to service, product, technical, and customer- relations questions
• Work effectively in a multicultural environment
• Responds to customer- relations problems promptly and appropriately
• Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources
• Perform routine installations and/or configurations
• Configure system hardware, software and network components to meet established standards with assistance
• Perform routine maintenance
• Change Management

Education And Experience Required

• May hold entry level certification(s) in field of work
• High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree
• Typically, 3-5 years of working experience in related fields

Knowledge And Skills

• Demonstrate good teamwork with peers
• Able to understand Customer system environments with associated business needs
• Ability to work in a team environment, which may be local, global, virtual, or multi- functional
• Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory
• Able to demonstrate good oral, written, and telephone communication skills
• Able to apply knowledge of high availability system environments, if applicable
• Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
• Ability to resolve or assist in the resolution of complex Customer problems
• Ability to build and maintain relationships with customers, peers, and support partners
• Able to apply skills in project management, analysis, scheduling and controlling

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
éRodolfoJiménez