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Service Desk Coordinator Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Service Desk Supervisor Jobs
By Toronto Community Housing At Toronto, Ontario, Canada
Certification in ITIL v3.0 foundation level. Advanced ITIL qualifications and ITSM knowledge are preferred (beyond ITIL foundation)
Superior knowledge of extracting data from a Service Management system and service desk queue phone system
Strong experience in developing and maintaining accurate Management Information and metrics
Advanced knowledge of how to calculate KPIs in Excel, Service Management system or SQL Reporting
Research best practices for service desk management and make recommendations for its adoption within IT’s business processes
Use industry’s best practices for the delivery of IT service management to TCHC
Hr Service Desk - Costumer Service
By Diamondpick At Calgary, Alberta, Canada
4 +years of experience in HR, customer service, or a related field
Experience in SAP, HRMS or other HR tools/processes would be a plus
Excellent communication skills in English (verbal and written)
Good analytical and problem-solving skills
Bachelor’s degree in Human Resources, business administration, or related field
Ability to work independently and as part of a team in a fast-paced environment
Quality Associate -Service Desk
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Supervisor Jobs
By Iovate At Oakville, Ontario, Canada
Experience with Jira Service Management/Service Desk would be an asset
Experience with JAMF or similar mobile device management would be an asset
Creates, updates and documents processes, resolutions, research and procedures revolving around incident requests through Incident Management system
Manages and monitors the progress of incident/problem/change/service requests
Post-Secondary Education in Computer Science or related field
Up to 2 years of related experience preferably within a consumer packaged goods environment
Service Desk Specialist Jobs
By Brainhunter Systems Ltd At British Columbia, Canada
Inform management of recurring problems
Post-secondary degree or diploma in Computer Science, or an IT related discipline and/or IT Service Desk experience.
Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
Analyzes and resolves all application software or hardware incidents and requests from end-users
Accurately logs and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Quality Associate-Service Desk Jobs
By Tech Mahindra At Moncton, New Brunswick, Canada
· DSAT/ Detractor Management activities
· The candidate should have excellent problem solving capabilities and lateral thinking skills
· Provide process updates as per requirement
· Provide Feedback/Quality tips to improve customer experience
· Root cause analysis as per requirement (Complaints, Negative Survey response etc.,)
· Flexible in Shifts as per business requirements (24x7)
Service Desk Specialist Jobs
By Randstad Canada At Toronto, Ontario, Canada
Help desk experience - 2-3Y+
Excellent communication and interpersonal skills - 2-4Y+
Reports to: Manager, IT Infrastructure Services
 One to three years’ experience working in a help desk role
 Experience supporting Microsoft operating systems and applications
 Excellent written and oral communication skills
Service Desk Associate Jobs
By Workhoppers At Winnipeg, Manitoba, Canada

Service Desk Associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Service Desk Manager Jobs
By QLogitek At Mississauga, Ontario, Canada
• ITIL certification or equivalent experience in IT service management frameworks.
• A minimum of 5 years of experience in IT service management as ServiceDesk manager.
• Manage and allocate resources effectively, including staffing, training, and budget management.
• Experience with service desk tools and platforms, such as ConnectWise Manage, ServiceNow, etc.
• Strong technical knowledge in IT infrastructure, applications, and systems.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
Hr Service Desk Jobs
By Diamondpick At Calgary, Alberta, Canada
3- 5 years proven work experience as a HR Service desk associate
Hands on experience with help desk
Excellent written and verbal communications skills
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Hr -Service Desk Jobs
By KTek Resourcing At Calgary, Alberta, Canada
•3- 5 years of proven work experience as an HR Service desk associate
• Hands-on experience with the help desk
•Excellent written and verbal communications skills
·Ability to answer queries related to payroll
·Ensure customer service is timely and accurate on a daily basis
·Contribute to improving customer support by actively responding to queries and handling complaints
Service Desk Supervisor Jobs
By Ontario College of Teachers At Ontario, Canada
Certification in ITIL or other IT service management frameworks is a plus.
Knowledge of ITIL or other IT service management frameworks is a plus.
Demonstrated progressive experience in the management of a technical support team.
Solid relationship management and performance management skills.
Experience with Service Desk ticket system and remote-control tools.
Ability to conduct research into service desk management issues and products as required.
Service Desk Manager Jobs
By Infinity Solutions At Canada
oworking knowledge of change/Demand management principles and performance evaluation processes
Attend and provide inputs to local governance events supporting Global SDM on stakeholders’ management
oAnalyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
o10-15 years of experience in
Identify client’s market needs and manage the delivery of the services at market level
Drive local governance events and manage
Service Desk Jobs
By eJAmerica At Montreal, Quebec, Canada
Recevoir et traiter les demandes d'assistance des utilisateurs sur place.
Identifier, diagnostiquer et résoudre les problèmes techniques de base.
Assurer un suivi attentif des problèmes en cours et des demandes en attente.
Collaborer avec l'équipe de support pour résoudre les problèmes complexes ou les acheminer vers les bonnes ressources.
Documenter avec précision les interactions avec les utilisateurs et les solutions fournies.
Maintenir une connaissance approfondie de nos produits et services pour fournir un soutien efficace.
Service Desk Consultant Jobs
By McGill University At Montreal, Quebec, Canada

Comment postuler à un emploi (pour les candidats externes)

Service Desk Technician Jobs
By DXC Technology At Ottawa, Ontario, Canada
Able to apply skills in project management, analysis, scheduling and controlling
May hold entry level certification(s) in field of work
Typically, 3-5 years of working experience in related fields
Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group
Able to apply knowledge of high availability system environments, if applicable
Able to demonstrate good oral, written, and telephone communication skills
Service Desk Technician Jobs
By The Ian Martin Group At Montreal, Quebec, Canada
1 to 3 years of experience in a customer-facing IT Helpdesk position
Knowledge of Windows 10, Office 2016, Active Directory 2012/2016
Familiar with a Ticketing System to open and close requests
Bilingualism is required: English and French
Service Desk Technician Jobs
By Pizza Pizza Limited At Greater Toronto Area, Canada
4. Prioritize and schedule your work. Escalate problems (when required) to the appropriately experienced technician.
2. Previous related coop experience with Help Desk / Service Desks is a definite asset.
6. Requirement to work a non traditional work schedule.
8. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
9. Exceptional written and oral communication skills.
14. Proven analytical and problem-solving abilities with a keen attention to detail.

Are you looking for an exciting opportunity to join a fast-paced IT Service Desk team? We are looking for a Service Desk Coordinator to join our team and provide exceptional customer service to our clients. As the Service Desk Coordinator, you will be responsible for managing the day-to-day operations of the IT Service Desk, including responding to customer inquiries, troubleshooting technical issues, and providing technical support. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked.

Detailed Job Description:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Coordinator will also be responsible for providing training and support to end users and customers on the use of IT systems and services.

What is Service Desk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills

What is Service Desk Coordinator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service desk or customer service
• Knowledge of IT service desk software
• Knowledge of IT systems and services
• Ability to work independently and as part of a team

What is Service Desk Coordinator Job Knowledge?

• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Service Desk Coordinator Job Experience?

• At least two years of experience in IT service desk or customer service
• Experience in providing technical support to end users and customers
• Experience in training and supporting end users and customers on the use of IT systems and services

What is Service Desk Coordinator Job Responsibilities?

• Respond to customer inquiries and provide technical advice and guidance
• Troubleshoot hardware and software issues
• Maintain the IT service desk database and ensure that all customer inquiries are logged and tracked
• Provide training and support to end users and customers on the use of IT systems and services
• Monitor and maintain the IT service desk system
• Monitor and maintain the IT service desk database
• Monitor and maintain the IT service desk system performance