Associate Service Desk Technician (Hybrid)

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Why You’ll Love Softchoice:

At Softchoice, our purpose is to unleash the potential of people and technology.

Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone, to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

The impact you will have:

The successful Associate Service Desk Technician will support our On-Boarding and Refurbishment process, providing technical assistance and troubleshooting to Softchoice employees and supporting the Service Desk team through essential tasks such as inventory, warehouse management, and ad hoc special projects. You’ll get a great feel for what it’s like to work in a busy Service Desk environment supporting Softchoice employees across Canada and the US.

What you’ll do:

This position will require travel to our oakville office

• Follow-up on outstanding incidents and escalations to ensure timely and effective resolution
• Provide basic technical assistance to Softchoice employees over the phone, email, and in person.
• Perform changes to user accounts in Active Directory.
• Basic troubleshooting of computer issues related to software installation, printing, and connecting accessories like printers, Keyboards, Mice, and Monitors.
• Set up and prepare laptops and accessories ready to ship to new as well as existing employees
• Provide technology to Softchoice employees as part of our onboarding, refresh, and repair programs.

What you’ll bring to the table:

• Excellent interpersonal skills
• A thirst for technology and an ambitious attitude
• Ability to work in one of our facilities where we provision and ship equipment to employees
• Microsoft Office apps
• Improve employee experience through the provision of endpoint devices as prescribed by team supervisor under Onboarding, Refresh and Repair programs
• Diploma in an Information Technology related program and or Computer Systems Technology is an asset
• Microsoft Windows 10/11 basic knowledge.
• Excellent organizational skills
• A background in:
• Understanding of the technology, i.e. how it’s used, how to navigate within it
• Ability to work onsite in the Oakville office location 3 days or more/week
• Ability to lift laptop computers, monitors and other accessories

Some reasons why our employees love working here!

• Ability to enter and grow within the technology industry.
• Every employee has 2 paid volunteer days per year to give back to a cause of their choice.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• You have the opportunity to take an ownership position here at Softchoice.
• Being part of a winning, high performance team.
• We have raised over $3 Million through our staff-run charity Softchoice Cares.
• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 15 consecutive years.
• Meaningful work that drives professional development.

Inclusion & Equal opportunity employment:

Softchoice is an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an accommodation? We are ready to help:

Softchoice is proud to provide interview & employment accommodation during the recruitment and hiring process. If you require accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to work with you to best meet your needs.

Our commitment to your experience:

Softchoice is committed to the safety of our candidates and our employees. With that in mind, we have implemented virtual interviewing for all candidates. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same! For those joining Orange Nation, we will be onboarding all new employees remotely. Rest assured, though, that offering a human and inspiring onboarding experience is our top priority.

Prior to commencing employment:

Completion of a satisfactory criminal record check, education verification and reference checks are required for employment.

EoE/M/F/Vet/Disability

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We offer hybrid and remote working opportunities.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We offer an opportunity to build and grow a career in the technology industry.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.
• We offer meaningful work and opportunities for career growth.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• Comprehensive benefits from day one of employment.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 4946

EoE/M/F/Vet/Disability 

Associate