Front Desk Hotel Supervisor - Riverbend Inn & Vineyard

We are currently looking for a Front Desk + Housekeeping Supervisor to join our team at Riverbend Inn in Niagara on the Lake. Daytime hours and shifts available. Must be available some weekends.

The opportunity

This is a rare leadership opportunity that combines your prior experience in front desk and hospitality or housekeeping in an entry level leadership role at a boutique inn. You will be responsible for delivering exceptional on-site experiences through best in class customer and teammate care. You will be supporting direct oversight of Rooms, Front Lobby and general property operations. Minimum 2 years experience in a hotel preferred.

Join Andrew Peller's newest property, the historic Riverbend Inn & Vineyard in Niagara on the Lake. A 17-acre parcel of land on the corner of John Street and Niagara River Parkway in Niagara on the Lake is the newest addition to the Andrew Peller Limited's family. The beautiful and historic Riverbend Inn. Dating back to 1809 the property has a story that is rooted in family and tradition. It has evolved into the 21 room Georgian style-inn that has welcomed hundreds of guests a year since 2002.

We are currently interviewing and making offers for immediate opening positions. We have both seasonal and year-round opportunities with the hotel. Apply today.

We Offer

• Employee gift card to be used on products, restaurant or experiences
• Leadership development - if you want to manage a hotel in the future this is a rare opportunity to learn from a great team!
• Competitive hourly rate
• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Full time hours year-round if desired

We Are Looking For a Teammate With

• Previous guest service/ front desk experience
• Ability to work with little or no supervision while meeting high-performance standards
• Flexible availability including evenings and holidays
• Basic computer skills including word and excel
• High attention to detail
• Understanding of what it takes to complete housekeeping duties and some experience with supervising housekeeping staff an asset.

The Details...

• You will be responsible to quality check work of both front office and housekeeping teams to maintain quality standards in both front office operations.
• Indirect Reports: PT Rooms & Front Lobby teammates
• You will be responsible for supporting recruitment, training, coaching and development of direct reports and part time team.
• Reports to: Boutique Hotel Manager - Riverbend
• Direct Reports: none
• You will be assisting in overseeing the operation of all on-site functions, with direct oversight over the front desk, housekeeping and front lobby.
• You will be responsible for ensuring a high level of customer care and hospitality excellence as measured by guest surveys and destination rating services.
• You will support in coaching to front desk and housekeeping teams

We wish to thank all applicants for their interest, only those applicants selected for an interview will be contacted.

• As this is a permanent part time hourly assignment, hours are not guaranteed and are scheduled based on the needs of the business. Full time hours available in peak season.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. #APSJ