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Senior It Service Desk Specialist Jobs in Ontario

It-03 Team Leader, Service Desk | Chef D’équipe It-03, Bureau De Service
By Treasury Board of Canada Secretariat | Secrétariat du Conseil du Trésor du Canada At Ottawa, Ontario, Canada
Significant experience in analyzing IT issues and providing recommendations or solutions to staff or supervisor/manager
Experience in coordinating special tasks or deliverables in an IT Service Desk environment
Experience leading or participating in IT projects
Experience supervising a team in a IT Service Desk environment including coordinating and evaluating the work of staff
Experience with evergreen planning, procurement, distribution and asset tracking of end-user IT hardware and software
Expérience dans la coordination de tâches spéciales ou de produits livrables dans un environnement de bureau de services de la TI
It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
It Service Specialist Jobs
By Innovapost At Ottawa, Ontario, Canada
Ensure standardized methods, processes, procedures and tools are used for IT Service Management
Facilitate efficient and effective operations of IT Service Management, including process monitoring, reporting, reviews and continual improvement
Can measure and communicate performance management
Minimum 1-3 years' industry experience
Excellent communication skills and at ease delivering information to executives
Excellent organizational and prioritization skills
Senior It Program Manager – Service Continuity & Remediation [Remote]
By Braintrust At Ottawa, Ontario, Canada
10 years of experience in technology/IT program management.
Proven experience in crisis management.
Lead program management for several related workstreams to address IT service disruptions.
LOCATION: Remote - Work from anywhere (TimeZone: EST | Partial overlap)
Experience working with all levels in an organization.
Global experience and ability to navigate cultural nuances.

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction