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Senior It Service Desk Specialist Jobs in Nova Scotia

Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
Supervisor, It Service Desk
By Metrolinx At Ontario, Canada
Experience with IT change management and release management processes and can successfully integrate with incident and problem management processes
Supervisory experience to lead and manage the Service Desk and EUC team and oversee contractors to ensure adherence to SLAs
Minimum six (6) years’ experience with IT infrastructure and desktop support services and supervising a team of professionals.
Technical knowledge of I&IT systems analysis, design, development, configuration, testing, release, and installation principles, practices, methods, techniques, and tools for ITIL/ITSM
Supervises in-scope overall activities and specialists to deliver support to Metrolinx business users and meet service level agreements by:
Ensuring the team is providing the highest level of customer service, technical support, and issue resolution
It Service Desk Engineer L1 – Connectwise
By Bowman Williams At Ontario, Canada
Demonstrated experience of Modern Desktop management, Microsoft MD-100 and MD-101 exam certifications recommended
Proven understanding of DNS, networking, (TCP/IP), routing, firewall & router management required*
Understanding of core concepts around Microsoft 365 Enterprise E5 & Azure Windows Virtual Desktop experience or Microsoft Remote Desktop Services recommended
Certification Reimbursement + cash bonus with each passed certification
Proven understanding of cyber security measures, such as multi-factor authentication required*
Demonstrated ability to research unknown or unfamiliar technology and analyze the potential application and present findings and an implementation plan required*
It Service Desk Analyst, Senior
By Equitable Life of Canada At Waterloo, Ontario, Canada
Strong knowledge of and experience with ITIL IT service management processes.
Provide 1st level Incident / Request management support to IT end-users, having particular emphasis and focus on first call/level resolution
Accountable and responsible for the monitoring and alerting to key service impacting situations; includes appropriate IT and business escalation management
ITIL Practitioner/Service Manager or Microsoft certifications a strong asset
Strong communications (written, verbal, presentation) and negotiation skills and experience with conveying complex, technical information to non-technical audiences
Core certification should include ITIL v3 Foundations and/or HDI Help Desk Analyst

Are you looking for an exciting opportunity to use your technical and customer service skills? We are looking for a Senior Service Desk Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, providing support to our customers, and ensuring that our systems are running smoothly. If you have a passion for technology and customer service, this is the perfect job for you!

Overview A Senior Service Desk Specialist is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They may also be responsible for providing training to new users and maintaining the service desk system. Detailed Job Description A Senior Service Desk Specialist is responsible for providing technical support to customers and employees. This includes troubleshooting and resolving technical issues, providing technical advice, and responding to customer inquiries. They must be able to identify and diagnose problems quickly and accurately, and provide solutions in a timely manner. They must also be able to communicate technical information in a clear and concise manner. Additionally, they must be able to provide training to new users and maintain the service desk system. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Technical problem-solving skills
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in a customer service or technical support role
• A+ certification or other technical certifications preferred
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• At least 3 years of experience in a customer service or technical support role
• Experience with customer service software and ticketing systems
• Experience with remote access tools
Job Responsibilities
• Troubleshoot and resolve technical issues
• Provide technical advice and support to customers and employees
• Respond to customer inquiries in a timely manner
• Provide training to new users
• Maintain the service desk system
• Monitor service desk performance and ensure customer satisfaction