Account Executive - Hospitals & Health Systems (Business Development Role)

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with hospitals and health systems to address key challenges in Canadian Healthcare. Teladoc Health offers a range of remote presence devices to healthcare organizations wanting to extend the reach of their clinicians and deliver exceptional virtual care services that improve the patient and provider experience. Teladoc Health has also developed Solo, a software platform that coordinates the various streams of virtual care across the health enterprise and can support patient visits all the way from emergency to inpatient to home care.

The Account Executive is responsible for nurturing relationships and expanding our client base (full sales cycle) across the Canadian health sector, with a key focus on our virtual care platforms and remote presence devices. Upon implementation of Teladoc Health's solutions, the Account Executive will also be responsible for driving high client satisfaction; this includes participating in, and coordinating, activities such as training, clinical program expansion, business intelligence reporting, and regular touchpoints. The ideal candidate will be based near Toronto, and lead sales across Ontario, Quebec, Newfoundland and the Maritime Provinces, etc.

Role and Responsibilities

• Routinely update Salesforce.com; sales pipeline, prepare accurate sales forecasts
• Coordinate with Teladoc HHS colleagues to effectively present, design, sell, contract, and implement solutions that help our clients address clinical challenges and deliver on their virtual health care objectives.
• Monitor competitive activity, trends, and report on all sales activities
• Close sales, driving Canada HHS to exceed annual revenue goals pertaining to New, Expansion and Renewal opportunities
• Transition projects seamlessly to operations teams
• Maintain and build industry/virtual health knowledge
• Develop and maintain in-depth knowledge of HHS’s solutions; being the Subject Matter Expert (SME) of many topics; being the connector on others, bringing other SMEs into the sales, design, contracting, and implementation processes
• Contribute to weekly internal team meetings, one-on-one development discussions
• Effectively manage multiple sales opportunities simultaneously; moving them through a sales pipeline and process that concludes with customers committing to multi-year agreements
• Land strategic projects and partnerships across Canadian healthcare, with particular focus in areas such as TeleStroke, Virtual ICU/PICU, Virtual Nursing, and rural, remote and indigenous communities.
• Develop relationships with, and effectively present HHS solutions, to both administrative and clinical leaders, including Strategy (CEO, COO, VPs of Strategy and Population Health), IT (CIO, CTO, CMIO), Clinical (Chairperson, Medical Director, EVP Clinical), and Digital Health (VP, Virtual Care, Telehealth)
• Other duties as required
• Complete all assigned training assignments
• Conduct Executive Presentations to drive visionary, enterprise-wide solutions which maximize patients’ access to high-quality, cost-effective care, anywhere - while building customer brand. In parallel, drive use-case based solutions and sales across Emergent, Inpatient, and Outpatient/Ambulatory environments.
• Be the central point of contract for Teladoc HHS fir customers, partners, and alliances
• Frequent travel to client sites, healthcare events and conferences.
• Successfully sell Teladoc Hospitals and Health Systems (HHS) enterprise virtual care platform, remote presence devices and other services and solutions to Canadian healthcare organizations such as Health Authorities, Ministries of Health, Long-term care centres, home and community care organizations and other institutions responsible for delivering patient care in Canada.
• Be responsible for driving high customer satisfaction; organizing and leading effective Quarterly Business Reviews

Qualifications and Education Requirements

The ideal candidate is an ambitious and dynamic individual with a passion for and experience in business development and sales to hospitals and health systems. He/she brings a strong strategic mindset, is highly customer-centric in their approach and very hands-on and action-oriented. The Account Executive will be responsible for leading healthcare conversations, growing our brand awareness and developing revenue-generating relationships simultaneously; therefore, a strong understanding of patient care, healthcare delivery, and/or clinical experience will lead to more successful client conversations. The candidate will be able to ramp up activity with hospitals quickly so a previously established network will be helpful.

• 4-year degree or equivalent experience
• Minimum 5 years of demonstrated sales success (full sales cycle), strong preference within the industry of enterprise software (SaaS), medical device, OR other national healthcare products or services
• Collaboration with customers and colleagues
• Travel (25-30%) throughout territory may be required
• Fluency in French is desirable, but not mandatory
• High working knowledge of PC based applications, Salesforce.com, Excel, and PowerPoint
• Challenger - the ability to drive a “change of behavior” concept sell that is premised on a system solution and process
• Track record selling/closing high-value solutions >$500K
• Negotiate contracts within acceptable company parameters
• Visionary – the ability to consult, gain consensus, and drive action-based outcomes, both short-term and long-term
• Strategic selling principles
• Strong written, verbal, and presentation skills
• Multitasking
• Sales process and success has necessitated C-Suite engagement

At Teladoc Health, we offer a competitive comp package – annual salary, sales incentives, stock equity grant, a comprehensive benefits plan starting Day 1, RRSP matching plan 100%, as well as an array of other amazing benefits.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]