It Service Center Analyst Jobs

Execute Access Management activities (Account MACD)

Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.

Bachelor’s degree in computer science, engineering, business or another relevant field combination of education and real-world experience

Previous experience in generating knowledge articles

Manages workload in accordance with defined KPI and SLA measurements

Build and revise process workflows based on changing needs of the company environment and services offered by IT

Minimum of 5 years experience working on IT Service Management initiatives (processes, concepts, and tools)

Build and maintain ITSM process reporting, optimizes the management of data sources and data accuracy

Define and maintain common Service Management reporting formats and data sources

Work with IT leadership team to define and report on key Service Management process metrics and supporting analysis

Work with process participants to manage completion of process activities and/or management of process metrics

Accountable for the change management process, reviews RFCs, member and organizer of CAB & CR approver

Excellent time management and organizational skills

Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)

Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies

We offer a competitive salary, incentive program, and an excellent benefits package

Communicate IT policies and processes to users and managers as required.

2-5 years of experience providing technical support, preferably in a corporate environment

Good knowledge of Windows environments, O365 and equipment lifecycle management;

6 to 9 years' relevant experience, including 3 as an IT support manager;

In-depth knowledge of the indicators and best practices required to manage your environment;

Certification and/or knowledge of ITIL, CoBit

Stress resistance / Time and priority management;

Working in a family business

Work closely with the management team to mature operational practices

1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services

Experience in technical writing for creating and maintaining concise Knowledge Base articles.

A flexible/hybrid work environment combining in office collaboration and remote working

Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio

3-6 years of relevant professional experience

Post-secondary education in Computer Science, Information Systems or related field, or equivalent education and/or experience.

Experience with Microsoft Endpoint Manager (Intune);

Experience with the support and troubleshooting of Apple and Android Mobile devices;

Experience in IT support and Client Service;

Knowledge of cloud based technologies such as Microsoft Azure;

Knowledge of system administration and/or security operations;

Proven experience in IT service management or a similar role, preferably in a corporate or non-profit setting.

Strong knowledge of technology hardware and software asset management, cybersecurity principles, and IT best practices.

Collaborate with stakeholders to develop and implement IT asset management policies and procedures.

External IT Service Provider Management:

Coordinate the IT requirements of the organization, ensuring alignment with business needs and objectives.

Manage hardware and software inventory, conducting regular audits to ensure accuracy and compliance.

Five (5) years’ experience working on IT Service Management initiatives (processes, concepts, and tools)

Project Management Professional (PMP) or PRINCE2 an asset

Utilizes business and technical experience to assist with updating and managing key processes and technologies

Experience with ITSM software tools is preferred.

Solid knowledge of IT infrastructure, including operating systems, networking, databases, information security, and web applications

Coordinates the I&IT Problem Practice meetings, documentation, working group, training, continuous improvement, reporting within ServiceNow.

5+ years of experience in Transportation

Experience in a unionized environment would be an asset

Experience with interline partner relationships

Listening, leadership and teamwork skills

Perform duties in accordance with the Corporate Standards of Business Conduct

Evaluate different alternatives and utilize his/her discretion to make independent decisions regarding your area of responsibility

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must

Develop and implement business plans that enable the Service Center and Customer Site to meet or exceed budgeted performance requirements

Drive continuous improvement efforts and good problem-solving skills throughout the service center, using Lean and Six Sigma methodology

Be a driving force in Goal Deployment - set targets, initiatives and accountabilities relative to Service Center production, quality and safety

Develop and implement effective communications processes that align the Service Center with company's performance requirements

Minimum 8 years of operations/railcar maintenance experience in leadership roles is a must

Strong planning and organizational skills are a must