It Service Management Project Manager

Job Title: Project Manager - IT III

Duration: 2023-07-10 to 2024-07-09

Location: 200 Bloor Street East, Toronto, Ontario (Hybrid)

Job Title: IT Service Management Project Manager

This position resides within the Enterprise Technology and Services (ETS) PMO team and reports to

the Director, ETS PMO. The candidate will have a primary focus of managing IT Service Management

initiatives within ETS, delivering a successful multi-year strategic initiative aligned with business.

goals. The ideal candidate has a background in managing hardware & software asset management.

integration initiatives. Strong project management and stakeholder engagement capabilities are.

required, and experience working with cross-functional and multi-disciplined technology teams is a

must-have. The candidate must be passionate about delivering results, in a complex, matrixed.

environment.

Responsibilities:

• Ensures that assigned projects are completed within budgets and schedules while meeting delivery objectives.
• Identifies resource needs for the project and establishes roles, expectations, and goals with team members.
• Provides effective and regular communication within the project team, stakeholders, sponsors and management.
• Manages and coordinates projects through all phases of business case creation, initiation, development, and implementation following client’s global governance outcome delivery framework, adhering to standards & policies.
• Communicates clearly to all stakeholders involved.
• Project Execution
• Identifies, analyzes, mitigates, documents, and controls project risks & issues escalating to management as needed.
• Responsible for managing the execution of technical projects across multiple stakeholders, vendors, technology teams, application owners and their business partners.
• Works with project team & key stakeholders to define and manage the scope, strategy, requirements, and implementation of projects.

Qualifications:

• Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management.
• Excellent customer focus and commitment to quality while still meeting deadlines.
• Strong ability to presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieveobjectives.
• Proven experience delivering integration management initiatives including, but not limited to, ServiceNow Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro)
• Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships.
• University Degree and PMP certified preferred.
• Strong financial acumen, with an ability to understand key metrics and their relation to business drivers.
• Proven ability to probe for understanding of risks and issues to ensure transparency and achievement of business objectives.
• Proficient in MS Project, Word, Excel, PowerPoint, and Outlook.
• Excellent critical thinking and problem-solving skills to form actionable plans.
• Highly self-directed and comfortable thinking through disparate processes, systems, solutions, and areas to leverage enterprise linkages to support successful change.

The Opportunity

Description:

• Identify, coordinate, and manage resources and key stakeholders for project.
• Expert knowledge of MS Project, Excel, MS Word, and Visio. 3-5 years of prior experience in project management is required.
• Develop project plan and drive project milestones.
• Manage all communication plans, training, and documentation. Deliver projects on time, at/under budget and within scope.
• Employ project management methodologies and tools, like MS Project.
• 5-7 years’ experience - Responsible for management of the entire project lifecycle from project definition/scope through implementation.
• Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project. Position requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis, and problem-solving skills.
• Ensure effective change management occurs throughout the course of the project.