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Director Global It Service Management Jobs

Sr. Director, Global Talent Management
By DGTM.LLC At Canada
Strong knowledge and experience with global HR Processes and Policies
Strong written and verbal communication skills.
Exceptional organization skills and demonstrated ability to take initiative.
Excellent presentation skills. Ability to synthesize information and present to audiences at all levels.
Exposure to HR legal requirements in countries other than the USA
Coach and mentor, the Executive and Senior Leaders.
It Director Jobs
By TEEMA At Regina, Saskatchewan, Canada
Experience with PMI methodology and best practices (Project Management Professional (PMP®) certification is an asset);
Experience in client relationship management and guiding customers in setting and meeting goals;
Strategic vendor management experience with managed service providers including governance, RFx processes, and supplier negotiations;
Ability to partner with key stakeholders i.e. business partners across core business services, HR, finance, etc.;
Experience with setting, measuring, and reporting on program success metrics;
Experience in applying a process improvement mind-set and methodology to effectively solve complex business problems and effectively mitigate operational risk; and
It Service Management Lead
By Altis Technology At Toronto, Ontario, Canada
3+ years of experience as an IT Service Management Lead or in a similar role.
Ensure reports are provided to an agreed schedule (or on request), including management
Lead end-to-end management of the ITSM process by engaging all sourcing partners
Obtains business and IT senior management support for the change management process and its associated procedures.
Ensures consistency in the IT service management (ITSM) strategy (leveraging IT
Problem, configuration, and release management).
Global It Analyst Jobs
By TJX Canada – Winners, Marshalls, HomeSense At Mississauga, Ontario, Canada
Bachelor’s degree in Business, Management Information Systems, Operations Management, or related major.
Health benefits that take effect your first day
Excellent communicators with deep listening skills, and the ability to communicate technical solutions to a broad range of audiences
Leadership abilities and strong work ethic
Offer to join TJX and Welcome to the TJX Family!
Full-time (post-grad) opportunity with a 10-week immersive learning program to kick-start your IT Analyst career
Director, It Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
10+ years of progressive experience in an IT Service Management and operations
IT Service Management: All aspects of IT Service Management including incident management, problem management and change management.
Continuous Improvement: Maturing & developing a culture of continuous improvement for IT Service Management.
Responsible for service management process implementation, service management metrics and reporting, and improvements to IT Service Management platform
Define and implement a strategy to drive adoption of service management and operational best practices.
A flexible/hybrid work environment combining in office collaboration and remote working
Director, It Management Jobs
By Jacobs & Thompson At Toronto, Ontario, Canada

Complete IT management over 4 operational plants

Associate Director, It Service Management
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Strong knowledge of ITIL framework and related support processes for incident, problem, and change management (ITILv4 Certification is an asset)
10+ years’ experience working in Technology, developing, administering, process development, governance, or IT Service Management
Minimum of 5+ years of technical leadership and people management experience
Ensure IT Service Management standards, guidelines, and standard operating procedures are defined across all domains in alignment with ITILv4 principles
Strong understanding of Configuration Management
Strong leadership skills to manage across functional teams directly and indirectly toward common solutions.
It Service Management Analyst
By Bayshore HealthCare At Mississauga, Ontario, Canada
Minimum of 5 years experience working on IT Service Management initiatives (processes, concepts, and tools)
Build and maintain ITSM process reporting, optimizes the management of data sources and data accuracy
Define and maintain common Service Management reporting formats and data sources
Work with IT leadership team to define and report on key Service Management process metrics and supporting analysis
Work with process participants to manage completion of process activities and/or management of process metrics
Accountable for the change management process, reviews RFCs, member and organizer of CAB & CR approver
It Director Jobs
By Quantum Technology Recruiting Inc. (QTR) At Toronto, Ontario, Canada
Strong vendor management skills and experience in a dynamic environment;
Stakeholder management and change management experience in a dynamic organization
5+ years of strong leadership experience and demonstrated ability to develop and manage effective teams of IT professionals
Develops, maintains, and manages effective working relationships and communication with all third-party vendors and service providers.
Strong background in the application development, technology, and operations support coupled with strong analytical, problem-solving, and decision-making skills
Experience with Microsoft, Dynamics 365, Sharepoint is preferable
Global It Infrastructure Leader/Director
By Mattr At Greater Calgary Metropolitan Area, Canada
Superior business acumen, planning/organizing, strategic thinking, team management, communication and presentation skills
Well versed in change management and communications experience (ADKAR)
6 – 10 years’ demonstrated managerial/leadership experience of a function with a focus on professionalism, teamwork, development and business impact
Manage by the numbers and proactively pass this discipline to your team
Support business case and IRR analysis for all projects, initiatives and spend; manage balance between internal and external resources
Manage critical vendor relationships in conjunction with IT Procurement Manger for required to deliver infrastructure programs and service levels
Director It - Service Centre - En
By Sobeys At Mississauga, Ontario, Canada
Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.
Knowledge of change management methodology (PROSCI ADKAR, Kotter).
In-depth knowledge of IT Service Management (ITIL) frameworks.
Excellent presentation, time management, and collaborating skills.
Ensure all service management processes enable service agility.
Associate Director, Global Project Management (Clinical Development)
By AstraZeneca At Mississauga, Ontario, Canada
Project Management experience with successful track record of delivering projects within agreed time, quality, and cost.
Experience with project management tools and processes.
Provide input into the project strategy & vision through expertise in project management, execution and governance
Maintain plans of the highest data quality, accountable for all Project Management deliverables associated with project team(s) or sub-teams covered
In-depth knowledge of drug development process including experience leading cross functional drug development teams
Uses business knowledge to drive cross functional and cross-project learning.
Director, Global Facilities Asset Management
By STEMCELL Technologies At Vancouver, British Columbia, Canada
15+ years of senior level experience in facilities management, in biotechnology, and/or pharmaceutical industry
Develop and validate with senior management, strategies and plans for achieving 5-year goals
Performs Global Industry Benchmarking of Asset Management and Reliability trends, methods, and KPI’s
Certified Maintenance & Reliability Professional (CMRP) or Facilities and Asset Management Association (FAMA)
Technical operations and facilities management industry best practices
Develop and manage teams responsible for building systems, equipment, planning and scheduling of maintenance activities.
Supervisor, I&It Service Management
By Metrolinx At Ontario, Canada
Minimum six (6) years’ progressive experience supporting and leading IT service management activities, including supervisory experience.
Experience with IT change management and release management processes; ability to successfully integrate with incident and problem management processes.
Supervisory experience to lead the IT Service Management team and oversee contractors to ensure adherence to SLAs.
Identifying, assessing, mitigating and communicating operational risks to Operations management
Supervising the transitions from new and production systems using formal change, incident, problem, and release management processes and related tools
Contributes technical advice and expertise on new service management tools and implements new tools into production and operating environments
It Director Jobs
By Robert Half At Toronto, Ontario, Canada
University degree in a field related to the management of information technology, or equivalent post-secondary education and related experience.
Minimum of 5 years of experience in the area of information technology and systems at the management level.
Asset: Project management certification (PMP)
Problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners.
Experience in strategic planning, budgeting, and resource management.
Experience to analyze, understand and effectively communicate between business requirements and technical design and implementation.
It Service Management Project Manager
By Compunnel Inc. At Toronto, Ontario, Canada
Expert knowledge of MS Project, Excel, MS Word, and Visio. 3-5 years of prior experience in project management is required.
Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management.
5-7 years’ experience - Responsible for management of the entire project lifecycle from project definition/scope through implementation.
integration initiatives. Strong project management and stakeholder engagement capabilities are.
Works with project team & key stakeholders to define and manage the scope, strategy, requirements, and implementation of projects.
Identifies, analyzes, mitigates, documents, and controls project risks & issues escalating to management as needed.
It Service Center Director
By Leclerc Foods At Brockville, Ontario, Canada
Good knowledge of Windows environments, O365 and equipment lifecycle management;
6 to 9 years' relevant experience, including 3 as an IT support manager;
In-depth knowledge of the indicators and best practices required to manage your environment;
Certification and/or knowledge of ITIL, CoBit
Stress resistance / Time and priority management;
Working in a family business
Manager, It Service Management
By Ontario Teachers' Pension Plan At Toronto, Ontario, Canada
Define configuration and data requirements for the Service Management platform (ServiceNow).
You have a Bachelor’s degree in Computer Science, Business Studies, IT or equivalent experience. Intermediate ITIL certification and ServiceNow knowledge preferred.
Deliver vital reporting and facilitate various analyses and decision making concerning ongoing technology portfolio management.
You have 7+ years in information technology and 5+ years’ experience on ITSM tool (preferred ServiceNow).
Experience with the ServiceNow ITSM platform.
Collaborating with Managed Services and Offshore Delivery teams
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
Director, Global Service Management / Le Directeur, Gestion Mondiale Des Services
By Alcoa At Montreal, Quebec, Canada
Project management skills including estimating and tracking (Working Knowledge)
General business management skills including cost management (Expert)
Experience in management of multiple ITAS functions or organizational teams (usually requires over 5 years’ leadership)
Supervise asset lease management activities including ordering, refresh, termination and return process for all leased computing equipment leveraging the ServiceNow application.
Coordinate fleet management activities including invoice management, validation, and payment processing.
Provide ad hoc project consulting, coordination, and management.

Are you an experienced IT Service Management professional looking for an exciting new challenge? We are looking for a Director of Global IT Service Management to join our team and lead our IT Service Management initiatives. You will be responsible for developing and implementing strategies to ensure the highest quality of service delivery across our global IT infrastructure. You will also be responsible for driving process improvement initiatives and managing the day-to-day operations of the IT Service Management team. If you have a passion for technology and a commitment to delivering exceptional customer service, then this is the job for you!

An overview of a Director Global It Service Management job typically involves managing and overseeing the global IT service management operations of an organization. This includes developing and implementing strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner. The Director is also responsible for managing the IT service team, ensuring that they are properly trained and equipped to meet the needs of the organization. Additionally, the Director will be responsible for monitoring and evaluating the performance of the IT service team, as well as ensuring that the organization's IT service management policies and procedures are up to date and in compliance with industry standards. In order to become a Director Global It Service Management, one must typically possess a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. It is also important to have strong leadership, communication, and problem-solving skills. The skills required for a Director Global It Service Management job include strong leadership, communication, and problem-solving skills. Additionally, the Director should have a deep understanding of IT service management principles and processes, as well as experience in developing and implementing strategies, processes, and procedures. The knowledge required for a Director Global It Service Management job includes an understanding of IT service management principles and processes, as well as experience in developing and implementing strategies, processes, and procedures. Additionally, the Director should have a deep understanding of IT service management best practices and industry standards. The responsibilities of a Director Global It Service Management job include developing and implementing strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner. Additionally, the Director is responsible for managing the IT service team, ensuring that they are properly trained and equipped to meet the needs of the organization. The Director is also responsible for monitoring and evaluating the performance of the IT service team, as well as ensuring that the organization's IT service management policies and procedures are up to date and in compliance with industry standards. The experience required for a Director Global It Service Management job typically includes a minimum of five years of experience in IT service management. Additionally, the Director should have experience in developing and implementing strategies, processes, and procedures. The qualifications required for a Director Global It Service Management job typically include a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. The education required for a Director Global It Service Management job typically includes a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. Tools that help Director Global It Service Management work better include project management software, customer relationship management software, and IT service management software. Additionally, the Director should have a deep understanding of IT service management best practices and industry standards. Good tips to help Director Global It Service Management do more effectively include staying organized, setting clear goals and objectives, and staying up to date on industry trends. Additionally, the Director should ensure that the IT service team is properly trained and equipped to meet the needs of the organization.

Common Director Global It Service Management interview questions include:

• What experience do you have in IT service management?
• How would you develop and implement strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner?
• What is your experience in managing and overseeing the global IT service management operations of an organization?
• How would you ensure that the organization's IT service management policies and procedures are up to date and in compliance with industry standards?
• What do you consider to be the most important skills for a Director Global It Service Management?