It Director Jobs

1 year contract

This is an onsite role in Winnipeg

Title: IT Director Business Relationship Management & Service Delivery

This role requires a candidate to be minimally onsite 50% of the time so candidates for this roles should be currently residing in the Winnipeg area, willing to relocate to the area for the duration of the contract, or willing to travel regularly to meet the onsite requirement

Required skills:

The IT Director, Business Relationship Management & Service Delivery must have excellent judgment and emotional awareness to lead with calmness and confidence, through complex issues and interactions, and have experience and knowledge with the following:

• Proven ability to coach and develop internal staff for improved performance and career progression;
• Senior IT leadership experience in the delivery of complex projects/programs including digital modernization of core systems of record and managing diverse teams in multiple technology disciplines;
• Ability to partner with key stakeholders i.e. business partners across core business services, HR, finance, etc.;
• Senior level IT executive (director or above) experience in workers compensation or insurance industry responsible for business relationship management/client engagement, application development & maintenance, quality assurance and IT service delivery;
• Experience in client relationship management and guiding customers in setting and meeting goals;
• Experience with setting, measuring, and reporting on program success metrics;
• Experience in applying a process improvement mind-set and methodology to effectively solve complex business problems and effectively mitigate operational risk; and

The Candidate should have experience and knowledge with the following (which may be considered an asset when evaluating):

• Ability to manage competing demands, multiple priorities, and changes in direction seamlessly; and
• Experience with PMI methodology and best practices (Project Management Professional (PMP®) certification is an asset);
• Excellent communication, consultation, and mediation skills to address complex and sensitive issues.
• Strategic vendor management experience with managed service providers including governance, RFx processes, and supplier negotiations;

· Collaborate with the business as a partner for the purpose of identifying, rationalizing, and prioritizing business investments in IT capabilities, in concert with enterprise architecture;

· Define and manage the portfolio of projects that require IT capabilities; and to ensure the business has visibility into the delivery of IT solutions;

· Influence strategy from a technological standpoint, to act as a translator for the business to IT, and to provide sound advice to WCB business partners to support business decisions;

· Support key WCB programs including the Digital Modernization Project, ensuring that IT staff have the necessary skills to partner and lead in their perspective capabilities, identifying emerging issues and trends, researching products and vendors to the benefit of the WCB;

· Contribute to the development and execution of the IT strategy, and ensure its alignment with the WCB's business strategy including the delivery of capabilities required to achieve business success;

· Develop the strategic goals for business relationship management and service delivery branch and translate them into tactical plans, and provide hands on leadership to ensure attainment of IT goals;

· Maintain day to day oversight and responsibility for business relationship management and service delivery functions and operational performance, compliance with legislative requirements, corporate policy, and financial controls;

· Lead the development and articulation of operational plans, goals and objectives for business relationship management and service delivery branch in support of the IT strategic plan, and corporate initiatives;

· Manage financial, physical and human assets in a fiscally responsible manner including developing and forecasting annual operating and capital budgets, monitoring and reporting on variances based on projections, and evaluating overall expenditures;

· Collaborate and support the transition to the target state IT operating model, new role definitions, organizational structure changes, communications strategy and execution;

· Monitor branch capacity utilization and execute resource optimization opportunities to balance "run" vs "grow" needs of the business;

• Support the design and build of new interaction models between IT, business units, and corporate services, including a formal intake channel to prioritize and align business expectations;

• Consult and collaborate with the business to shape and manage the pipeline of opportunities and assess and anticipate current and future business needs;

• Implement a robust client engagement practice as part of the transition to the new IT operating model including coaching and facilitating interactions with key stakeholders across IT and the business;

• Foster a business-oriented culture and mind-set driven by continual service improvement techniques, and support continuous improvement programs and processes to achieve and improve upon desired outcomes;

• Perform the role of program director/sponsor as required throughout the engagement;

• Coach and mentor internal IT staff and project delivery teams to execute at expected levels of competency as well as effectively monitor IT performance metrics against value to the enterprise; and

• Support the VP & Chief Technology Officer on IT operational initiatives in a senior leadership capacity, as required throughout the engagement.