Onsite Service Representative Jobs

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The Onsite Service Representative’s (OSR) main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

Main Duties and Responsibilities:

Customer Service/Inventory Management

• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• Meet defined KPI’s for the position.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Services multiple customer locations on a designated route by providing the following services:
• Receive and stock purchased product in designated customer locations.
• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.

Account growth

• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

• Work with sales partners to improve customer experience and increase business.
• Execute onsite service component of account strategy as defined by cross-functional business partners.

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The Onsite Service Representative’s (OSR) main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

Main Duties and Responsibilities:

Customer Service/Inventory Management

• Meet defined KPI’s for the position.
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• Receive and stock purchased product in designated customer locations.
• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Services multiple customer locations on a designated route by providing the following services:
• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.

Account growth

• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

• Work with sales partners to improve customer experience and increase business.
• Execute onsite service component of account strategy as defined by cross-functional business partners.

Required Experience and Qualifications:

• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Excellent verbal and written communication skills.
• Must be comfortable on daily use of technology.
• Operate in a rapidly changing environment.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Must possess and maintain a valid driver’s license in province of residence.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
• Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
• High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.

Other Work Requirements:

Ability to lift 25 to 50 lbs.

• Works on-site at customers’ facilities. Personal protective equipment is often required.

Full job description with comprehensive list of responsibilities is available upon request.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!
• Life insurance coverage, including spousal and dependent life insurance
• Medical, dental, vision and prescription drug coverage
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns

DEI Statement

We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. If your experience doesn't align perfectly with this job post, we still encourage you to apply.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.