Customer Service Representative Jobs

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Execute customer service strategies.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Must be legally entitled to work for Cargill in Canada
• Diploma/Certificate or Bachelor’s degree in a related field (agriculture) or equivalent experience
• Strong customer service skills and experience.

Preferred Qualifications

• SAP experience
• Understanding of agriculture practices and challenges
• Proven experience analyzing data

Position Information

• Relocation assistance will not be provided for this position.
• This position is based in Balcarres, SK.

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.