Customer Service Representative (Part-Time)

Position Title:

Client Services Representative

Reports to:

Business Operations Manager, Saskatchewan

Department:

Operations

Date:

November 2022

Job Location:

Saskatoon Wellpoint Occupational Health Clinic

Grade:

2

JOB PURPOSE:

• Based out of the centralized Call Centre in the Saskatoon Office, or as Reception Saskatoon or Regina clinics, the Client Services Representative reports to the Office Manager/Supervisor of their respective location.
• The Client Services Representative is accountable to book the day-to-day services provided by Medicentres within the offices and across Canada. Further, the Client Services Representative will provide administrative support across all departments.

PRINCIPAL RESPONSIBILITIES:

• In-clinic filing for all medical paperwork kept at the Saskatoon office.
• Greeting and checking-in clients for appointments.
• Providing administrative support throughout the clinic including incoming and outgoing mail management, cheque deposit preparation, bank drop off, and various delivery/pick up tasks as needed.
• On rotation, answering the emergency after-hours phone, arranging appointments, and completing tasks as needed for those arrangements
• Assists with projects including document preparation, marketing items and promotional pieces.
• Processing medicals documents during the e-filing procedure.
• Working as a team, providing ongoing support to others within the department and within the clinic including training, teaching, and covering of other positions as able.
• Books appointments and completes all accompanying documentation including processing payment for services rendered.
• Answers incoming phone calls for the Call Centre, as well as responds to emails sent to [email protected]
• While working at the front area, ensuring the entire area looks presentable at all times.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Previous experience working in a Call Centre or other customer service-related employment is considered an asset.
• Demonstration of a typing speed of at least 45 wpm.
• Ability to work cooperatively within a team, and with individuals throughout the business, to achieve optimal results.
• Demonstrates attention to accuracy, completeness and timeliness in tasks, approaching work in a disciplined and orderly fashion
• Demonstrates initiative without specific direction; completes tasks by removing barriers and locating necessary resources.
• Understands situations by breaking them down into smaller pieces, tracing implications and organizing elements in order to explain situations, resolve problems or identify solutions.
• Successful completion of a business administration or medical administration certificate is considered an asset.
• Professional demeanor over the phone and in person
• High level of focus on client service, setting priorities based on client needs and continuously seeking ways to meet and exceed client expectations.
• Ability to adapt and thrive in an atmosphere of changing priorities and circumstances.
• Communicate effectively in a wide variety of situations; including face-to-face, over the phone and in writing.

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