Customer Service Representative Jobs

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

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Customer Service/Inside Sales professionals—don’t pass up this great opportunity with a global industrial distribution company that allows you to do far more than just taking orders. Since 1923, in partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also have duties that will require mechanical aptitude and a technical problem-solving approach.

The successful candidate will be responsible for:

• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and via phone/email
• Directly engaged in all sales activities
• Ensuring accurate, timely order processing through the computerized order processing system
• Providing support to the outside sales force
• Maintaining up to date knowledge of the company’s service offerings
• Selection and conversion of mechanical components as well as basic system design
• Inside Sales responsibilities

Preference will be given to candidates who possess the following qualifications:

• Interest in customer satisfaction and desire to provide excellent service always
• A history of successful customer service
• Analytical and problem-solving capability
• Computer literacy with focus on Outlook, Word, Excel and SAP
• Proven mechanical background
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Self-motivated
• Excellent communication skills – both written and verbal
• SAP experience would be an asset
• Attention to detail
• Enthusiastic and exhibits a positive attitude and desire to succeed

#HP

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

• Company supported community involvement opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Tuition reimbursement and opportunities for development
• Paid vacation, sick time, and company holidays
• Competitive compensation and bonus opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.