Customer Service Staff Jobs

Key Responsibilities:

• Prepare, update, and monitor customers' forecasts and requirements to ensure timely and accurate delivery.
• Coordinate with internal departments, including production, logistics, and quality assurance, to ensure timely order processing and delivery.
• Assist in monitoring inventory levels and coordinate with production planning to meet customer demands.
• Handle inquiries, orders, and complaints from domestic customers and new businesses, ensuring prompt and accurate resolution.
• Support the T-BAS (Toyota Business Automation System) order download process on alternate Saturdays.
• Assist in identifying opportunities for process improvement to enhance customer service efficiency.
• Provide exceptional customer service to both domestic and international customers in the automotive fastener industry.
• Stay updated on industry trends, product knowledge, and customer requirements to provide knowledgeable assistance and support.
• Maintained accurate and up-to-date customer records, order details, and documentation in the customer relationship management (CRM) system.
• Support export affiliate sales documentation, including preparation and coordination of necessary export documentation and compliance.
• Collaborate with the Department of Foreign Trade to facilitate customer requirements related to local content and comply with regulations.
• Maintain close communication with customers to address their inquiries, concerns, and specific needs.

Qualifications and Skills:

• Proficiency in using customer relationship management (CRM) software and other relevant business tools.
• Ability to work independently and collaboratively in a team environment.
• Bachelor's degree in Business Administration, Management, or a related field.
• Strong interpersonal and communication skills, both written and verbal, with the ability to build positive relationships with customers.
• Problem-solving skills to address customer inquiries and resolve issues promptly and satisfactorily.
• Familiarity with export documentation and processes is highly desirable.
• Flexibility to work on alternate Saturdays for the T-BAS order download process.
• Proven experience in a customer service role, preferably in the automotive industry or a related manufacturing environment.
• Excellent organizational and multitasking abilities to manage multiple customer inquiries and orders simultaneously.
• Fluency in written and spoken English is preferred; knowledge of other languages is an advantage.
• Knowledge of automotive industry standards, processes, and customer requirements is a plus.
• Detail-oriented with a focus on accuracy in order processing and documentation.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.