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Director Global It Service Management Jobs in Manitoba

It Service Management Lead
By Altis Technology At Toronto, Ontario, Canada
3+ years of experience as an IT Service Management Lead or in a similar role.
Ensure reports are provided to an agreed schedule (or on request), including management
Lead end-to-end management of the ITSM process by engaging all sourcing partners
Obtains business and IT senior management support for the change management process and its associated procedures.
Ensures consistency in the IT service management (ITSM) strategy (leveraging IT
Problem, configuration, and release management).
Director, It Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
10+ years of progressive experience in an IT Service Management and operations
IT Service Management: All aspects of IT Service Management including incident management, problem management and change management.
Continuous Improvement: Maturing & developing a culture of continuous improvement for IT Service Management.
Responsible for service management process implementation, service management metrics and reporting, and improvements to IT Service Management platform
Define and implement a strategy to drive adoption of service management and operational best practices.
A flexible/hybrid work environment combining in office collaboration and remote working
Director, It Management Jobs
By Jacobs & Thompson At Toronto, Ontario, Canada

Complete IT management over 4 operational plants

Associate Director, It Service Management
By EQ Bank | Equitable Bank At Toronto, Ontario, Canada
Strong knowledge of ITIL framework and related support processes for incident, problem, and change management (ITILv4 Certification is an asset)
10+ years’ experience working in Technology, developing, administering, process development, governance, or IT Service Management
Minimum of 5+ years of technical leadership and people management experience
Ensure IT Service Management standards, guidelines, and standard operating procedures are defined across all domains in alignment with ITILv4 principles
Strong understanding of Configuration Management
Strong leadership skills to manage across functional teams directly and indirectly toward common solutions.
It Director Jobs
By Quantum Technology Recruiting Inc. (QTR) At Toronto, Ontario, Canada
Strong vendor management skills and experience in a dynamic environment;
Stakeholder management and change management experience in a dynamic organization
5+ years of strong leadership experience and demonstrated ability to develop and manage effective teams of IT professionals
Develops, maintains, and manages effective working relationships and communication with all third-party vendors and service providers.
Strong background in the application development, technology, and operations support coupled with strong analytical, problem-solving, and decision-making skills
Experience with Microsoft, Dynamics 365, Sharepoint is preferable
It Director Jobs
By Robert Half At Toronto, Ontario, Canada
University degree in a field related to the management of information technology, or equivalent post-secondary education and related experience.
Minimum of 5 years of experience in the area of information technology and systems at the management level.
Asset: Project management certification (PMP)
Problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners.
Experience in strategic planning, budgeting, and resource management.
Experience to analyze, understand and effectively communicate between business requirements and technical design and implementation.
It Service Management Project Manager
By Compunnel Inc. At Toronto, Ontario, Canada
Expert knowledge of MS Project, Excel, MS Word, and Visio. 3-5 years of prior experience in project management is required.
Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management.
5-7 years’ experience - Responsible for management of the entire project lifecycle from project definition/scope through implementation.
integration initiatives. Strong project management and stakeholder engagement capabilities are.
Works with project team & key stakeholders to define and manage the scope, strategy, requirements, and implementation of projects.
Identifies, analyzes, mitigates, documents, and controls project risks & issues escalating to management as needed.
Manager, It Service Management
By Ontario Teachers' Pension Plan At Toronto, Ontario, Canada
Define configuration and data requirements for the Service Management platform (ServiceNow).
You have a Bachelor’s degree in Computer Science, Business Studies, IT or equivalent experience. Intermediate ITIL certification and ServiceNow knowledge preferred.
Deliver vital reporting and facilitate various analyses and decision making concerning ongoing technology portfolio management.
You have 7+ years in information technology and 5+ years’ experience on ITSM tool (preferred ServiceNow).
Experience with the ServiceNow ITSM platform.
Collaborating with Managed Services and Offshore Delivery teams
Senior It Analyst, Service Management
By CPP Investments | Investissements RPC At Toronto, Ontario, Canada
Work closely with the management team to mature operational practices
1-2 years of experience working in Windows and Linux server environments with knowledge of systems and application services
Experience in technical writing for creating and maintaining concise Knowledge Base articles.
A flexible/hybrid work environment combining in office collaboration and remote working
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPP Investments' IT portfolio
3-6 years of relevant professional experience
Director, Records & Information Management - Global Compliance
By Scotiabank At Toronto, Ontario, Canada
Extensive experience building and rolling out an enterprise-wide records management program in Financial Services.
Design and operationalize a records management policy compliance scorecard across the enterprise.
Identify, train, and lead control function groups and business RIM managers on record-keeping and retention procedures and requirements.
Proven success developing, deploying and maintaining innovative. processes/methodologies/technologies for records and information management.
A high level of comfort with information technology as it relates to record and information management.
Excellent organizational skills and ability to manage multiple projects.
Director, It Jobs
By Perpetua At Toronto, Ontario, Canada
Lead and manage a team of IT professionals including coaching, mentoring and performance management
Identify and drive remediation of discovered or potential security vulnerabilities and mature operational security processes and procedures
You have an understanding and technical knowledge of networks, MacOS, Windows, hardware, protocols, and standards
You have experience with AWS or GCP services and security best practices for their protection
Demonstrated knowledge and understanding of information security industry standards
Benefits and Health Spending Account on day one
It Service Management Analyst
By TravelBrands At Toronto, Ontario, Canada
Experience with IT change management and change advisory board (CAB).
The Skills, Experience and Requirements You Need to be Successful
Experience as a Major Incident Manager.
Minimum 5 years experience performing similar duties.
Experience with IT governance in terms of incident, problem, change, and IT audit.
Configuration experience with ITSM tools (Jira, ServiceDesk Plus, etc.).

Are you an experienced IT Service Management professional looking for an exciting new challenge? We are looking for a Director of Global IT Service Management to join our team and lead our IT Service Management initiatives. You will be responsible for developing and implementing strategies to ensure the highest quality of service delivery across our global IT infrastructure. You will also be responsible for driving process improvement initiatives and managing the day-to-day operations of the IT Service Management team. If you have a passion for technology and a commitment to delivering exceptional customer service, then this is the job for you!

An overview of a Director Global It Service Management job typically involves managing and overseeing the global IT service management operations of an organization. This includes developing and implementing strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner. The Director is also responsible for managing the IT service team, ensuring that they are properly trained and equipped to meet the needs of the organization. Additionally, the Director will be responsible for monitoring and evaluating the performance of the IT service team, as well as ensuring that the organization's IT service management policies and procedures are up to date and in compliance with industry standards. In order to become a Director Global It Service Management, one must typically possess a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. It is also important to have strong leadership, communication, and problem-solving skills. The skills required for a Director Global It Service Management job include strong leadership, communication, and problem-solving skills. Additionally, the Director should have a deep understanding of IT service management principles and processes, as well as experience in developing and implementing strategies, processes, and procedures. The knowledge required for a Director Global It Service Management job includes an understanding of IT service management principles and processes, as well as experience in developing and implementing strategies, processes, and procedures. Additionally, the Director should have a deep understanding of IT service management best practices and industry standards. The responsibilities of a Director Global It Service Management job include developing and implementing strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner. Additionally, the Director is responsible for managing the IT service team, ensuring that they are properly trained and equipped to meet the needs of the organization. The Director is also responsible for monitoring and evaluating the performance of the IT service team, as well as ensuring that the organization's IT service management policies and procedures are up to date and in compliance with industry standards. The experience required for a Director Global It Service Management job typically includes a minimum of five years of experience in IT service management. Additionally, the Director should have experience in developing and implementing strategies, processes, and procedures. The qualifications required for a Director Global It Service Management job typically include a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. The education required for a Director Global It Service Management job typically includes a bachelor's degree in a related field, such as computer science, information technology, or business administration. Additionally, experience in IT service management is highly desirable. Tools that help Director Global It Service Management work better include project management software, customer relationship management software, and IT service management software. Additionally, the Director should have a deep understanding of IT service management best practices and industry standards. Good tips to help Director Global It Service Management do more effectively include staying organized, setting clear goals and objectives, and staying up to date on industry trends. Additionally, the Director should ensure that the IT service team is properly trained and equipped to meet the needs of the organization.

Common Director Global It Service Management interview questions include:

• What experience do you have in IT service management?
• How would you develop and implement strategies, processes, and procedures to ensure that IT services are delivered in a timely and cost-effective manner?
• What is your experience in managing and overseeing the global IT service management operations of an organization?
• How would you ensure that the organization's IT service management policies and procedures are up to date and in compliance with industry standards?
• What do you consider to be the most important skills for a Director Global It Service Management?