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Company | Woodbine Entertainment |
Address | Etobicoke, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-05-15 |
Posted at | 1 year ago |
Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.
- Able to support a variety of devices at our primary offices and offsite locations
- Evaluate and recommend products for purchase
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations
- Record and manage equipment sent to repair depots for equipment under warranty or service contracts
- Update the internal knowledgebase with issue resolution details
- Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes
- Where required, administer, and resolve issues with associated end-user workstation networking software products
- Other duties as outlined by Manger End User Support
- Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
- Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed
- Follow standard processes and procedures adhering to all governing policies, procedures and regulations
- Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents
- Assess the need for and implement performance upgrades to end-user devices based on software technical specifications
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment
- Accurately log, track progress, and resolution for all incident and service requests
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels
- If necessary, liaise with third-party support and equipment vendors
- Escalate incidents and requests up as required ensuring follow-up to collaborate on continuous improvement
- Provide technical support for first level hardware, software, and infrastructure
- Strong written and oral communication skills
- College diploma or university degree in the field of computer science and/or 2 or more years equivalent work experience
- Excellent technical knowledge of PC internal components
- Ability to conduct research into PC issues and products as required
- Excellent technical knowledge of hardware
- 2+ years of experience in a similar role
- Effective interpersonal skills and relationship-building skills
- Analytical and problem-solving abilities, with keen attention to detail
- Driver’s license in good standing
- Strong customer-service orientation
- Certifications in Microsoft and Cisco products an asset
- Experience working in a team-oriented, collaborative environment
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Understanding of the organization’s goals and objectives
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Extensive equipment support experience
- Working technical knowledge of current protocols, operating systems, and standards
- Hands-on hardware troubleshooting experience
- Ability to present ideas in user-friendly language
- Working evenings, weekends, holidays and shifts
- On-call availability for as required
- Travel between our owned/operated sites if required
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