Helpdesk Analyst – Level 1 Jobs

Experience with supporting multiple web based applications simultaneously.

Experience working with Microsoft Office suite of tools.

Experience in utilization of any of the following Help Desk software or equivalency:

Experience in user identity verification processes, and maintaining users IDs, passwords and accounts’ permission levels for business applications.

Receive and respond to inquiries related to applications supported by the Help Desk.

Advise inquirers of any resolution to an inquiry.

Nazwa stanowiska pracy wg. regulaminu organizacyjnego

Kontrolę stanu technicznego stacji roboczych, sprzętu peryferyjnego oraz warunków ich eksploatacji,

Przygotowanie, w tym prawidłowa konfiguracja, nowych stacji, drukarek, urządzeń wielofunkcyjnych, do włączenia ich do eksploatacji w sieci KSI,

Instalowanie (aktualizację), konfiguracja nowych wersji systemów informatycznych, programów, aplikacji

Instalację i aktualizację aplikacji na stacjach roboczych pracujących w sieci KSI,

Kontrolę działania oprogramowania - w przypadku zauważenia błędów - usuwanie lub zgłaszanie przełożonym,

- Experience with both remote access and hands on physical technical support.

- 4+ Experience with troubleshooting corporate phones, (android and apple), laptops

- 2+ years experience with hands on, professional experience particularly with AV systems and printers.

- 4+ years experience wish Windows and MAC OS.

- Hands on experience using ServiceNow or similar ticketing system.

Excellent communication skills with a positive attitude and ability to handle escalations.

Prise en charge des middlewares et des environnements applicatifs complexes.

Fournir un soutien spécialisé pour l'infrastructure de téléphonie.

Contribuer aux manuels de référence des utilisateurs finaux en documentant les processus pour améliorer l'efficacité des actions et transférer les connaissances

Aider à la formation et au transfert de connaissances ou de compétences spécialisées aux autres membres de l'équipe lorsque requis.

Assister les techniciens seniors avec une variété de tâches (commande, intégration, projets, gestion du flux de travail, etc.) selon les besoins.

1 an d'expérience dans le domaine d'expertise technique de l'utilisateur final, supportant les services, produits et solutions de l'utilisateur final.

Assist with management and enforcement of IT Security polices and standards established by client

Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers

Experience with Microsoft Office / M365 is required. Experience with other Microsoft Office tools and workflow software is preferred

Good analytical and problem-solving skills, capable of sound decision making

Good written / verbal communication skills

Strong organizational skills with attention to detail

Manage help desk software or ticket system

Must possess good communication skills either via phone or email

- Experience working with SAP

- Experience with AS2 communications, preferably Cyclone

- Experience reading translation maps and finding data errors

Take on initial telephone or email inquiries from clients

Previous experience in a managed service setting is considered an asset.

· Perform asset management functions to track the inflow and outflow of IT Hardware.

Graduate from a post-secondary institution in an IT-related field or appropriate IT certifications.

1-3 years of related experience in a service desk or desktop support role.

· Perform remote and in-person support to users across all locations within the True North Company

A Valid driver's license and a clean driver's abstract are required for travelling to True North Offices with company-provided vehicle.