Level 2 It Support Specialist Jobs

Competitive salary and benefits package

Need to have experience, hands-on with Connectwise, SQL, Windows Server, Exchange, SharePoint

Experience with networking (WAN and LAN, FortiGate firewalls, VPN, Citrix )

Working knowledge on configuration and PowerShell scripting for Office 365 and AD

Join a growing, fast-paced team

Must have G license and own vehicle

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

AEC or DEC in computer science and 5 years of relevant experience;

Advanced knowledge of Windows, Active Directory and Office 365 environments;

Lots of opportunity for learning, growth and promotion;

Possibility of telecommuting and flexibility of schedule;

Great atmosphere, teamwork and social activities!

Provide software and hardware support to users;

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

Strong organizational skills, enabling effective resource management and priority setting.

Conduct hardware research and manage the procurement process for IT department requirements.

Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.

Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.

Education: Minimum of an Associate's degree from a technical school or college.

Experience: At least 5 years of experience on a technical support or help desk team.

2 years of previous experience working in a managed IT services environment

Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

Deep working knowledge of operating systems - Windows, OSX, Linux

Proven technical, analytical and problem-solving tech support skills

Must possess and demonstrate excellent interpersonal and communication skills

IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset

• Possess and demonstrate excellent verbal and written communication skills.

• Post-secondary education in Computer Science / Information Technology.

• Obtained industry certifications such as Cisco, Microsoft, and CompTIA.

• Experience with Microsoft Exchange, Office 365, Gmail, and other emailing apps.

• Experience with an assortment of backup software including Acronis, Datto, WSB, etc.

• Experience with building, mounting, breaking, hot spare, RAID 0/1/5/6/10.

2 years previous experience working in a managed IT services environment

Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

Deep working knowledge of operating systems - Windows, OSX, Linux

Proven technical, analytical and problem-solving tech support skills

Must possess and demonstrate excellent interpersonal and communication skills

IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset