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Tier 2 Technical Support Specialist Jobs

Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Laval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Dorval, Quebec, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Technical Support Specialist (Level 2)
By Ensiti | Expert en recrutement TI At Greater Montreal Metropolitan Area, Canada
Strong organizational skills, enabling effective resource management and priority setting.
Conduct hardware research and manage the procurement process for IT department requirements.
Execute tasks associated with remote diagnostics, troubleshooting, installation guidance, and system adjustments.
Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the role.
Education: Minimum of an Associate's degree from a technical school or college.
Experience: At least 5 years of experience on a technical support or help desk team.
Tier 1 Technical Support Specialist
By SP Data Digital At Winnipeg, Manitoba, Canada
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)
A minimum of 3-6 months of technical customer service experience
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
Technical aptitude, problem-solving skills and ability to prioritize multiple items at once
Fully Remote Position – Must reside in and be legally eligible to work in Canada
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Technical Support Engineer (Tier 3)
By Docebo At Toronto, Ontario, Canada
Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
Application Engineer Tier 2 Jobs
By ValGenesis At Mississauga, Ontario, Canada
The required Knowledge/Skills, Education, and Experience you will bring to ValGenesis:
Partner with the Customer Technical support team to manage customer questions and escalate to management for more complex inquiries as needed
Design, build, and configure applications to meet business process and application requirements
2+ years experience in Web Application testing
Strong desire to focus on the customer; demonstrate strong customer service skills
Excellent communication skills (written and verbal)
Canada Research Chair, Tier 2
By University of Victoria At Victoria, British Columbia, Canada
A doctoral degree focused on Indigenous Language Revitalization, Indigenous Studies, Education, Applied Linguistics, or a related field
Applied knowledge of Indigenous language pedagogies and research methodologies
Knowledge of or ability to contribute to the emerging practice of language planning
Indigenous ancestry with lived experience in Indigenous communities, cultures and traditions
Experiential knowledge of and appreciation for land-based practices
Be an emerging world-class researchers who have demonstrated particular research creativity;
Senior Helpdesk Support Technician, Tier 1 And 2 (Move To Okanagan, Bc Required)
By Miriam Sherris Recruiting At Central Okanagan, British Columbia, Canada
Have a minimum of 5 years of experience in Corporate IT or Helpdesk, Tier 1 and 2 (required)
MCP/MCSA, A+ or Network+ certification is considered an asset
Are ITIL Foundations certified (considered an asset)
Must be able to participate in on call rotation
How can you stand out? Well, If You…
This role might be for you!
Manager, Gec - Tier 2 | Vancouver, Bc
By lululemon At Vancouver, British Columbia, Canada
Collaborates with the Guest Support management team to create long-term strategies, annual operating plans, and financial cases.
Provides consistent leadership coaching and feedback to their direct reports, developing their skills to achieve strong business results.
Research, study and analyse operational and performance data to identify trends and opportunities for improvement to positively impact the guest experience
Under the direction of your manager, perform/complete other additional projects, duties, and assignment as required and/or by request.
5-8 years of progressive leadership experience working in an operations-based environment
Relevant ecommerce and retail experience required, contact centre leadership experience a plus
Specialist 2 Jobs
By PwC Canada At Delhi, Ontario, Canada

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary A career in Finance, within ...

Tier 2 Support Specialist Jobs
By Yotpo At Toronto, Ontario, Canada
Create and update knowledge base articles used by Tier 1 agents
Act as a knowledge focal point within support
2+ years of experience in Technical Support
Strong analytical and troubleshooting capabilities
Experience with SQL and web technologies such as CSS, HTML, Javascript
Experience in fast growing tech startup / B2B SaaS / e-commerce
Solutions Specialist | Tier 2 Remote & On-Site Corporate It Support
By Talentify.io At Canada

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Driving Business ...

Technical Support Specialist / Tier 1 - Remote
By Talentify.io At Canada
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Medical, dental and vision benefits
Excellent verbal and written communication skills; proficient reading skills required
Prior customer service experience preferred
Generous PTO - be sure to ask about our new unlimited Vacation Policy
Tier 2 Technical Support - Evtoc
By Evertz At Burlington, Ontario, Canada
Providing remote support for Evertz customers
Excellent written and verbal communication skills
Detail oriented with strong analytical and problem-solving skills.
Broadcast knowledge an added bonus
Act as an expert level technical advisor or specialist on highly complex initiatives.
Solve problems by replicating user workflows and provide solutions