Register
Recruit Create CV

Level 2 Support Analyst Jobs in Alberta

Pt Support Associate-2 Jobs
By Tory Burch At Edmonton, Alberta, Canada
Appropriately manage conflict and take ownership for your part in the team dynamic.
Identify opportunities to support the team in delivering a transformational experience.
Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
Ensure a high level of customer service through extensive product knowledge and product ownership.
Leverage in-store technology to ensure every customer’s experience is transformational.
Desktop Support Level 2 Jobs
By Farm Boy Inc. At Calgary, Alberta, Canada
Knowledge, Skills, And/or Abilities Required
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Desktop Support Engineer (Level 2)
By NSC Global At Calgary, Alberta, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Level 2 Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help customers, this could be the perfect job for you!

Overview:

A Level 2 Support Analyst is a technical support specialist who provides assistance to customers who are experiencing technical issues with their products or services. They are responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. They may also be responsible for providing training and support to customers.

How To Become an Level 2 Support Analyst:

To become an Level 2 Support Analyst, you will need to have a strong technical background and experience in customer service. You should also have a good understanding of computer systems and software, as well as a good working knowledge of customer service principles. Additionally, you should have excellent communication and problem-solving skills.

Level 2 Support Analyst Skills:

• Technical expertise
• Excellent customer service skills
• Problem-solving skills
• Good communication skills
• Ability to work independently
• Knowledge of computer systems and software
• Knowledge of customer service principles

What is Level 2 Support Analyst Knowledge?

• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service best practices
• Knowledge of customer service software

What is Level 2 Support Analyst Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Train and support customers
• Monitor customer service performance
• Document customer service issues

What is Level 2 Support Analyst Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting
• Previous experience in training and support

What is Level 2 Support Analyst Qualifications?

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Level 2 Support Analyst Education:

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Tools to Help Level 2 Support Analyst Work Better:

• Customer service software
• Remote access software
• Knowledge base software
• Automation software
• Project management software

Good Tips to Help Level 2 Support Analyst Do More Effectively:

• Listen carefully to customer inquiries and provide clear and concise answers
• Stay up to date on the latest technologies and trends
• Use customer service software to track customer inquiries and resolutions
• Utilize automation software to streamline customer service processes
• Develop a knowledge base of common customer inquiries and resolutions

Common Level 2 Support Analyst Interview Questions:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer inquiries?
• What troubleshooting techniques do you use?
• How do you stay up to date on the latest technologies and trends?