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Level 2 Support Analyst Jobs in Manitoba

Business Analyst-2 Jobs
By Adecco At Toronto, Ontario, Canada
Identify gaps between the new requirements and the capabilities within the current state platform.
Provide regular status updates to project leads, management, and stakeholders.
Medical and dental benefits once qualified
Collaborate with the development and project teams to create a plan for integrating the new requirements into the current state platform.
Develop use cases and user stories to effectively communicate requirements to the development team.
Participate in the design and execution of test scenarios to ensure that the new requirements are being effectively integrated.
Desktop O/S Technician, Level 1/2/3 Support - Banking
By Procom At Toronto, Ontario, Canada
Excellent organizational skills to manage multiple complex initiatives
3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment
Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)
Excellent verbal and written communication skills
Strong relationship and people-oriented skills
You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors
Financial Analyst - 2 Jobs
By Raise At Toronto, Ontario, Canada
• Leverages strong written and verbal communication skills in support of management reports and presentations
• Develop and report on key metrics and support management on planning, forecasting and actuals
1. 2+ years of experience as a Financial Analyst within Finance or accounting role
Education: Bachelor’s Degree in Finance or related field
• Responsible for completing Finance Templates accurately on a quarterly basis as well as completing forecasting submissions
3. Advanced Excel and PowerPoint skills
It Support Specialist Level 2
By Milestone Technologies, Inc. At Toronto, Ontario, Canada
You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification
Showcase your knowledge by training other employees on new applications, hardware, and more
2-3 years of IT industry experience
End-user support experience for Mac OS, Chrome, and Windows
Problem solving and intuitive troubleshooting skills
Voice over internet protocol (VOIP) administration experience
Desktop Support Engineer (Level 2)
By NSC Global At Toronto, Ontario, Canada
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Develop help sheets and knowledge base articles for end users.
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Working knowledge of a range of diagnostic utilities.
Media Analyst Level 2 Jobs
By Meltwater At Toronto, Ontario, Canada
Assist team with senior management research requests
Help senior management research and develop pitches for new clients
Research and gain a working knowledge of each client’s on-going industry and policy news
Be part of the Delivery Services team, providing support and reporting for various client projects and leveraging Meltwater’s proprietary software platforms
Become an expert user on in-house SaaS platforms
Work closely with clients to ensure data quality and ensure delivery timelines are met

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Level 2 Support Analyst to join our team and provide exceptional customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and a desire to help customers, this could be the perfect job for you!

Overview:

A Level 2 Support Analyst is a technical support specialist who provides assistance to customers who are experiencing technical issues with their products or services. They are responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. They may also be responsible for providing training and support to customers.

How To Become an Level 2 Support Analyst:

To become an Level 2 Support Analyst, you will need to have a strong technical background and experience in customer service. You should also have a good understanding of computer systems and software, as well as a good working knowledge of customer service principles. Additionally, you should have excellent communication and problem-solving skills.

Level 2 Support Analyst Skills:

• Technical expertise
• Excellent customer service skills
• Problem-solving skills
• Good communication skills
• Ability to work independently
• Knowledge of computer systems and software
• Knowledge of customer service principles

What is Level 2 Support Analyst Knowledge?

• Knowledge of customer service principles
• Knowledge of computer systems and software
• Knowledge of troubleshooting techniques
• Knowledge of customer service best practices
• Knowledge of customer service software

What is Level 2 Support Analyst Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Train and support customers
• Monitor customer service performance
• Document customer service issues

What is Level 2 Support Analyst Experience?

• Previous experience in customer service
• Previous experience in technical support
• Previous experience in troubleshooting
• Previous experience in training and support

What is Level 2 Support Analyst Qualifications?

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Level 2 Support Analyst Education:

• Bachelor’s degree in computer science or related field
• Certification in customer service or technical support
• Certification in computer systems and software

Tools to Help Level 2 Support Analyst Work Better:

• Customer service software
• Remote access software
• Knowledge base software
• Automation software
• Project management software

Good Tips to Help Level 2 Support Analyst Do More Effectively:

• Listen carefully to customer inquiries and provide clear and concise answers
• Stay up to date on the latest technologies and trends
• Use customer service software to track customer inquiries and resolutions
• Utilize automation software to streamline customer service processes
• Develop a knowledge base of common customer inquiries and resolutions

Common Level 2 Support Analyst Interview Questions:

• What experience do you have in customer service?
• What experience do you have in technical support?
• How do you handle difficult customer inquiries?
• What troubleshooting techniques do you use?
• How do you stay up to date on the latest technologies and trends?