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Help Desk Tier 2 It Support Jobs

It Help Desk Tier 1 Tech
By Cementation Americas At North Bay, Ontario, Canada
Effectively use Help Desk Ticket System to manage day to day requests.
Maintain and manage an inventory of computer and network equipment.
This position has the requirement for occasional travel to our project sites and offices.
Microsoft Certifications would be considered an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to troubleshoot in a fast paced, complex environment, including working with remote clients over phone and email.
Level 2 Help Desk Bilingual (French & English
By nugget.ai At Toronto, Ontario, Canada
Experience working with Incident, Problem and Change management.
Develop an understanding of the business environment and maintain technical knowledge.
University degree and 2 to 3 years of Help Desk work experience.
College Diploma and 3 to 5 years of Service Desk work experience.
Experience supporting all Windows Clients, MS Office Products is required.
Experience using Service Desk for Ticketing Incidents and Documenting of Service Calls.
It Support - Tier 2
By Robert Half At Toronto, Ontario, Canada
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes
One or more programming or scripting language skills required
This position requires a combination of superior customer service skills and technical aptitude
Foundational knowledge in Windows Intune
Basic Troubleshooting experience highly desired
Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Tier 1 It Service Desk Technician
By Hays At Vancouver, British Columbia, Canada
As ideal candidate, you have the following qualifications:
• Broad technical knowledge of IT
• Work experience at an IT Service Provider is a plus (delivery level)
• Work experience with ticketing applications (Service Now) is a plus
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong analytical, design and development skills including troubleshooting and integration of IT services
Tier 2 On-Site It Support Technician
By Altis Technology At Toronto, Ontario, Canada
Administration and management of Active Directory users, utilizing networking skills to ensure secure and efficient user access control.
Comprehensive network support across multiple sites, including the management of VLANS and wireless network/WAN LAN.
Proficiency in Active Directory user management with a deep understanding of network user access.
3+ years of relevant IT Support experience
Extensive networking experience, specifically in constructing and setting up multi-family sites.
Demonstrable experience in Windows/PC troubleshooting with a networking focus, particularly with Windows operating systems.
Tier Ii - It Support Analyst
By Shing Digital At Edmonton, Alberta, Canada
3-5 years’ experience working with managed network equipment.
Manage your daily and weekly work assignments within MS Outlook, MS Teams and ConnectWise CRM application.
University or post-graduate degree or equivalent in computer science, IT disciplines, or equivalent work experience.
A+, Network+ or similar certifications would be an asset.
CCNA designation, Microsoft Azure Certification, or similar certifications are a bonus.
3-5 years’ experience installing, planning and maintaining Microsoft Office 365.
It Technical Support Specialist (Tier 2)
By SRA Staffing - SRA Group At Toronto, Ontario, Canada
Works with IT Management to ensure license compliance
Enters all new equipment in Asset Management Database
Strong written and communication skills; previous experience in writing documentation is an asset.
IT Asset Management and Deployment
Deploys new equipment and properly secures according to departmental practice and Manager direction
Researching and learning technical details of all new hardware and imparting knowledge to other IT Staff
Tier 2 Support Manager Jobs
By Docebo At Toronto, Ontario, Canada
Must have exceptional organizational, time management and multi-tasking skills
Effectively servicing client management escalations in line with accepted best practices and processes, collaborating with other departments on necessary next steps
You have 2+ years experience leading remote teams in a customer or technical support setting.
You are an effective communicator with the ability to manage and implement change in a dynamic environment.
You have the ability to empathize with customers and convey confidence, displaying superb listening skills, and verbal and written communication skills.
Supporting the recruitment, training and development of the Docebo Support Team ensuring world-class support for Docebo’s customers
It Service Desk Analyst - Tier 1
By Affinity At Calgary, Alberta, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst - Tier 1
By Affinity At Vancouver, British Columbia, Canada
• Inform management of recurring problems
• Demonstrated IT Service Desk experience
• ITIL certification (Foundation) would be an asset
• Provides tier 1 support to the user community, resolving user queries, incidents, and requests.
• Analyzes and resolves all application software or hardware incidents and requests from end-users
• Accurately logs and tracks incidents and requests from identification through resolution stages
It Service Desk Analyst, Tier 1
By Reena At Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Support Center Analyst Tier I (2023-8439)
By Johnston Equipment At Mississauga, Ontario, Canada
Excellent time management and organizational skills
Escalate any viral and other security threats to Sr. IT staff (System and Network Admin + Management)
Follow the direction of Sr IT staff related to planning, creating and deploying security and device management policies
We offer a competitive salary, incentive program, and an excellent benefits package
Communicate IT policies and processes to users and managers as required.
2-5 years of experience providing technical support, preferably in a corporate environment
It Help Desk Support – Knowledge Management – Toronto, Ontario, Canada
By H.H. Angus & Associates Ltd. At Toronto, Ontario, Canada
Maintains daily performance of computer systems. Installs, modifies, and repairs computer hardware and software. Performs remote troubleshooting through diagnostic techniques
Writes training manuals and/or support documents under manager review to support IT and company initiatives
1-2 years experience in IT Helpdesk/Desktop support
Exceptional communication and interpersonal skills, both formal and informal
Demonstrates proficient technical skills and is able to deliver assigned tasks independently
Provides accurate information on IT products or services
It Technician (Help Desk, Level 2 Or 3) (61152)
By Mindwire Systems Ltd At Greater Sudbury, Ontario, Canada
5+ years’ experience in an IT support role
Experience as a help desk specialist providing IT user support in a MS Windows Server LAN environment
Bilingual – English & French
IT Technician (Help Desk, Level 2 or 3) #61152
The client is located in the Greater Sudbury, ON area
Onsite 5 days a week
Help Desk Level 2/ Junior Network Engineer
By ClickJobs.io At Oakville, Ontario, Canada
2-4 years of experience working with network equipment and comfortable in working with network hardware and doing proper cable management
Well versed experience in workstation, server management and network administration
Log, monitor and report all incidents and support-related tasks that come in through the service management ticketing tool tracking
Experience provisioning workstations and providing remote support
Sharing knowledge, discoveries, ideas, challenges, and solutions with peers, managers, and executives
Investigate, identify, troubleshoot Windows 7/10 OS user issues and analyze root cause, identify application vulnerabilities, recommend and implement proactive solutions/corrective actions
Tier 2 Support Specialist Jobs
By Yotpo At Toronto, Ontario, Canada
Create and update knowledge base articles used by Tier 1 agents
Act as a knowledge focal point within support
2+ years of experience in Technical Support
Strong analytical and troubleshooting capabilities
Experience with SQL and web technologies such as CSS, HTML, Javascript
Experience in fast growing tech startup / B2B SaaS / e-commerce
Solutions Specialist | Tier 2 Remote & On-Site Corporate It Support
By Talentify.io At Canada

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Driving Business ...

It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
It Help Desk Support
By VetStrategy At Canada
Understanding of remote management tools and techniques
Daily management of help desk queues and tickets via the Zendesk platform
Learn and support VetStrategy’s standard practice management clinic software at the expert level
Remote and onsite support when required
Bilingual (English/French) language skills are highly desired
5+ years’ experience in a similar role
Help Desk Tier 2 It Support
By Fully Managed by TELUS Business At Vancouver, British Columbia, Canada
Experience with ITIL service management concepts and methodologies and certification
Experience with JAMF device management software
Experience in an IT Managed Services environment is strongly desired.
Excellent time management and ability to effectively prioritize issues
Career growth and professional development through certifications
A comprehensive benefit package, and