Market Operations Specialist, Derivatives, Technical Help Desk

Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.
United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
Now Hiring - Market Operations Specialist, Derivatives, Technical Help Desk
The Market Operations Specialist, Derivatives, is responsible for providing business critical customer service to Equity and Derivative Trading and Market Data customers of the TMX Group. The team provides both Business and Technical Support, through support centre in Montreal.
This position will be primarily responsible for overseeing and delivering technology driven initiatives. We also support business changes, providing End User QA Testing, and supporting clients with application certification.
We are seeking a full-time team member to join our growing all-star team. The team is Business Critical, with team members in the heart of Montreal and Toronto’s financial districts. The successful candidate will work full-time from our state-of-the-art Montreal office, located in the new Deloitte Tower, adjacent to the Bell Centre.
You’ll be joining our Market Operations team, providing customer support for our Derivatives and Equity trading and market data lines of business. The roles will primarily cover Asian markets trading hours. The candidate has to be available from 7:30pm until 6:30am. The work week begins on Sunday evening and ends Friday morning. During periods of absence (vacation, sick/personal days) team members from other shifts will cover the overnight shifts.
The successful applicant will play a key role in supporting existing clients and shaping the future of our client base as a contributor to all technology and trading business initiatives. In addition to providing Level One and Level Two support, the team also support clients with application certification and performing End User QA testing. Our clients are Direct Market Access Vendors, Canadian and Foreign Approved Participants, Participating Organizations, and Market Data Vendors.
How the Market Operations Specialist contributes at TMX?

• Provide consistently high level customer focused service and act as a positive ambassador for TMX Group
• Coordinate customer communications with other teams as required
• Gather market intelligence and engage product management with new development ideas
• Provide on-going recommendations for process improvement for the team’s work practices
• Monitor the activity of industry competitors in the territory and summarize to management with recommendations for action.

Skills And Experience

• 3-5 years of industry experience
• Bilingual, French and English, spoken and written.
• Understand market operations, industry economics and customer business
• Knowledge of Derivative and Equity markets
• Excellent communication and presentation skills
• Ability to work in a fast paced, open environment, with results driven customer
• Collaborative team player who can work effectively with the business development and technology teams

Nice To Have(s)

• Understanding of network fundamentals & IT components/concepts, including Netscout and Wireshark for level one triage
• Knowledge of Google for work.

In the market for…
Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.
This role is required to know a language other than French as TMX is an international organization with operations across the globe and its clients, shareholders, competitors, stakeholders, regulators and employees communicate in English.
Dans le cadre de ce poste, le titulaire est tenu de connaître aussi une autre langue que le français, étant donné que TMX est une société internationale qui mène ses activités à l’échelle mondiale et que ses clients, ses actionnaires, ses concurrents, ses parties prenantes, les autorités qui la réglementent et son personnel communiquent en anglais.
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.
Le Groupe TMX s’est engagé à créer et à maintenir un milieu de travail empreint de collaboration au sein duquel chacun est traité avec dignité et respect, et qui reflète la diversité de la collectivité où nous exerçons nos activités. Nous mettons en place des mesures d’adaptation pour les candidats et les employés qui en ont besoin.