Information Technology Field Technician

Framewerx is currently hiring a talented IT Field Services Technician professional in Nova Scotia to join our team based out of Alberta. The role of IT Field Service Technician works at the front lines of the service department. The successful candidates will be part of a pod of technicians with a senior technician to help guide and direct work for our clients.

Must be able to provide on-site support in Nova Scotia, first response client service to client sites as required or under direction of senior staff.

Must be able to provide proof of valid license and vehicle registration

Description

•Answer telephones and respond to email support requests.

•Assess the service needs of clients and prioritize within your pod to resolve.

•Responsible for end user support.

•Data entry, daily recording of issues, and accurate tracking of time and assets.

Qualifications

•Associate or bachelor’s degree in related study [TN1]

•Previous IT Experience an asset.

•Functional knowledge of ticketing system scheduling preferred.

•Kaseya BMS experience preferred.

•Class 5 Drivers license and reliable vehicle.

•Ability to travel within Canada and the USA.

•Full vaccination status, able to meet client and travel requirements for entry as a condition of employment.

•Excellent customer service and problem-solving skills

•Superior organizational skills, proven ability to prioritize and meet deadlines.

•Excellent verbal, written and interpersonal communication skills.

•Excellent critical thinking and problem-solving skills.

Expectations

•Willing to learn, hard-working, team player, flexible to changing requirements.

•Committed to customer service and excellence.

•Continuous learning and collaborative mindset, knowledge sharing.

•Able to adapt to changing work environments and work requirements.

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Benefits:

•Dental care

•Disability insurance

•Extended health care

•Life insurance

•RRSP match

•Vision care

Schedule:

•8 hour shift

•Monday to Friday

Experience:

•IT Service Technician: 2 years (preferred)

Work Location: Hybrid remote in Dartmouth, NS