Information Technology Support Technician

TALTEK is looking to fill the following position for one of its clients:

Permanent - IT Support Technician

ABOUT THE CLIENT

• Managers who care about the well-being of their employees
• Competitive salary
• Group Registered Retirement Savings Plan (RRSP) with employer contribution
• Global organization; 450 locations, 42 countries; 122 000 employees
• Group insurance

JOB SUMMARY

Our client is seeking a talented and experienced IT Support Technician to join their IT Support team. This position is based out of Toronto, reporting to the IT Coordinator.

IT support technician for performing end user and help desk support, ICT system users support, and providing operational support to the Company’s core IT operations in line with ICT policies and procedures along with upkeep, configuration, and reliable support of servers, and data security systems.

RESPONSIBILITIES

• Respond to calls in shortest time, escalate calls as required both internally and with key support vendors.
• Support training and maintenance of all computer systems used throughout the company. This includes providing one on one user training when requested.
• Implementation and support of IT projects and activities.
• Provide technical support to hardware and software for Servers, Desktops, Laptops, printers and photocopiers.
• Monitor performance and maintain systems according to requirements.
• Build and share technical and user documentation, manuals, and IT policies.
• Perform day-to-day network and active administrative duties like conducting System Backups – Servers / Desktops / Laptops.
• Support Microsoft products such as Office, Operating Systems, Server Systems and the E-mail Systems.
• Diagnose and solve hardware/software faults and rectify problems relating to the malfunction of IT equipment including software in different situations and in most cases remotely.
• Respond and take ownership of IT tickets in a timely manner to ensure minimum disruption.
• Analyze tickets to spot trends and underlying issues.
• Install and configure computer and mobile systems following IT policies and procedures.
• Responsible for capacity planning and overall systems performance.
• Use of the IT ticketing system to process, prioritize and assign requests from internal customers.
• Available for 24/7 remote support.
• Deliver IT projects within project guidelines.
• Create and manage the company user accounts and induct users to the IT network.
• Provide documentation and technical specifications for planning and implementing, upgrades of IT infrastructure.

REQUIREMENTS

• An ambitious person, enthusiastic, results oriented with excellent communication and presentation skills.
• Excellent communication and customer orientation.
• Strong knowledge of systems and networking software, hardware, and networking protocols.
• Exposure and experience working with regional and/or global teams.
• Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external customers.
• Working experience in managing IT systems – installation, support, security, change management.
• Have a high sense of accuracy, attention to detail and with good analytical ability.
• Ability to write effective system documentation – manuals, presentations, workflows.
• Experience in IT system implementation, migration, integration.
• Certification in System administration systems Microsoft, Meraki, Security.
• Working mode is remote.
• Global working experience will be an added advantage.
• Excellent management of priorities based on business impact and urgency.
• Minimum 4 years experience supporting users, networks, operating systems, and server administration.
• Ability to outline, communicate effective objectives, and action plans.
• Good ability to analyze and solve IT problems.
• Bachelor’s Degree in business or information technology-related field from a recognized institution.
• Planning, coordination, work monitoring, multitasking and problem resolution skills.
• English is required for this role, but French is an asset.
• High degree of sensitivity, confidentiality when dealing with internal and external customers.
• High moral standing with impeccable integrity.
• Coordinate with remote team members and management.
• Have good problem-analysis and reporting skills.
• Able to work under pressure in a dynamic and changing environment.

ABOUT TALTEK

TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.