Educational Technology Technician Jobs

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:

Note to all candidates: This posting will close at 12:01 am on May 18, 2023

Please Note: This position is based out of our Brock University satellite campus in Burlington, Ont.

A Day in the Life…

Reporting to the Manager, Computer Services, Education, the Educational Technology Technician provides customer service and technical user support to all Faculty, staff, students and guests at a Brock Satellite campus in a timely and accurate manner, by assessing technical problems, providing solutions to technology problems, and incorporating and adapting new technology and efficiencies into the Brock community.

As the Educational Technology Technician, you will:

• Provide training on use of educational and information technology to FOE clients;
• Identify, document, and implement IT efficiencies;
• Configure and control inventory of educational technology equipment;
• Install software applications and apply standard FOE settings to new equipment;
• Maintain, troubleshoot, and help users with teaching aid equipment;
• Set up, test, monitor, and dismantle media and computer equipment for events;
• Assist users with computer related and printing issues;
• Solve complex technical problems in the areas of AV control systems and telecommunications;
• Install, configure and troubleshoot problems with various hardware components;
• Liaise with colleagues at central Information Technology Services (ITS) to ensure security policies are enforced and promote best practices for IT security in line with ITS security policies and ensure system administration is aligned with University standards;
• Perform analysis, diagnosis, documentation, and resolution of complex IT systems problems for clients (Faculty/Staff) in the Faculty of Education (FOE);
• Assist with the implementation and maintenance of on-going online educational resources in collaboration with the IRC, Instructional Design Technologist.
• Program digital signage display for events on campus;

What you need to Succeed…

• Ability to analyze technology alternatives and synthesize knowledge and information from various sources;
• Exceptional organizational skills with the ability to handle a variety of projects, competing deadlines, and schedules simultaneously under minimal supervision;
• Strong troubleshooting skills and the ability to provide appropriate solutions;
• A College diploma in a related field or an equivalent combination of education and experience;
• Knowledge of various software programs, business applications and internet browsers;
• Strong verbal, written and interpersonal communication skills;
• Strong attention to detail and ability to diligently document specific information;
• Willingness to work flexible hours.
• Knowledge of AV system design and installation best practices;
• Ability to remain apprised of trends and developments in the use of technology within an education environment;
• Excellent analytical skills to diagnose and resolve software and hardware problems;
• Working knowledge of anti-virus systems and of mobile devices including setup and configuration;
• Relevant experience, preferably in an educational environment;
• Strong technical skills and experience with audio-visual equipment, including projectors, microphones, speakers, and video conferencing systems;
• Knowledge in the set-up, configuration, installation, and first-tier troubleshooting of operating systems, applications, educational technologies, computer hardware and peripherals, and networking;

Preferred or Asset Skills:

• Windows, Macintosh, and/or user support training or certification.

Salary and Benefit Information

• This position includes full comprehensive benefits coverage and tuition waiver.
• Job Grade J, $48,409 - $64,294*;

* The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.

As we are actively interviewing before the May 18th deadline deadline, immediate applications from qualified candidates are encouraged.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University recently paused its COVID-19 vaccination and mask requirement although masks are still required in instructional spaces. This decision is subject to change on short notice should the public health situation require it. If the University once again requires all employees working on campus and/or in-person with other employees, students, or members of the public to provide proof that they are fully vaccinated against COVID-19, you will be required to submit proof of vaccination. Those who meet specific and limited medical or human rights accommodation criteria may be required to participate in rapid antigen testing and enhanced screening protocols.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy https://brocku.ca/policies/wp-content/uploads/sites/94/Employment-Accommodation-Policy.pdf.

Please advise: [email protected] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca