Member Success Manager Jobs

Helping with payroll, benefits, bonuses, vacation time, sick leave and overall employee contracts management.

📚Educational Benefits (Personal Mindset and Skills Growth)

Research, testing and implementation of an HR management system or software.

Understand where and how creative team members can improve their performance through improved top level management.

Full-Time & Fully Remote Opportunity

Flexible full-time working hours & additional benefits (see below)

Proven experience in related game development roles including Art Director, Lead Artist, Producer, Project Manager

Help identify further business opportunities for services with the client, working hand in hand with account managers.

5+ years of experience in video game industry or digital content development. An experience in B2B, middleware companies is a plus

Knowledge of MS office suite

Experience working within a game engine and implementing 3D work into engine

Strong communication and interpersonal skills

You have 2+ years of account management experience

Account Management & Relationships 🫶You will maintain close relationships with our partners, and build a strong level of trust with them

Consistently educating our partners on ResQ services and offerings

Growth 📈 You will continuously educate our partners on ResQ's service offerings and identify opportunities for growth

You have a customer-first mindset as we are obsessed with the customer experience and set new standards for excellent service

Experience in the restaurant industry or technology marketplaces is considered an asset

Strong written and verbal communication skills with the ability to manage remote or in-person audiences

2+ years of experience in insurance, sales, marketing, or other agency roles

Keen ability to manage relationships across multiple stakeholders

Contributes to agency distribution strategy and goals by providing administrative support

Learn and follow Obie’s appointment and onboarding process

Effectively build relationship with agents and partners to drive collaboration and enhance business partnerships

Significant experience with relationship management, and community building (focus on digital spaces).

Preference for those who hold certifications such as: Community Management Certification, or Customer Success Manager Certification.

Excellent time management and multitasking abilities.

Develop educational resources to enhance knowledge sharing online.

Proven proficiency in using Microsoft Teams, Microsoft 365, project management tools and customer relationship management (CRM) systems.

Love for leadership and team management.

A skillful storyteller, with a sense of what moves people to action.

Excellent oral and written communication skills; including content strategy/framework development, writing, editing, and proofreading skills.

We offer a flexible, hybrid work arrangement.

What does CAAT offer you and what should you know about us?

Ability to use innovative marketing/communications strategies and tactics to support business objectives, with a client focus.

A self-starter with demonstrated initiative, able to learn and ramp-up on projects quickly.

Establishing a deep understanding of client needs with the goal of providing an exceptional ongoing client experience.

Collaborating closely with cross-functional team members to provide a seamless and consistent client experience

Coordinating with internal teams, including Sales and Finance, to ensure smooth transitions and accurate invoicing.

You have 2+ years of experience working in a Client Success or customer service role.

Relationship Building - Skill in establishing and maintaining positive relationships with clients and VAs.

Strong Communication - Excellent verbal and written communication skills.

Minimum 2 years in account management, customer service or inside sales role.

Quarterback the resolution of any issues or feedback from the partners and manage with our internal team.

Act as a trusted advisor to partners, offering insights and guidance on industry best practices and innovative solutions.

Has a strong sense of urgency. Responds quickly and are quick to resolve issues and offer solutions.

Competitive salary, commensurate with experience

Health, dental and life insurance benefits

Experience in education, in-school programming, and/or enrichment programs for TK-6th grade

Manage and respond to all customer correspondence from principals, teachers, district contacts, etc. via phone, email and other methods.

Collaborate and work very closely with the Operations Manager and Regional Managers regarding program health.

Manage the Customer Service Journey and execute action items for each stage (i.e. post-launch meetings, midpoint check ins, survey conducting, etc.).

Minimum 2-4 years experience in developing external partnerships, face-to-face customer service and/or sales

Excellent interpersonal skills and ability to develop strong partnerships

Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers

Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs

Coach customers on how to establish and implement their Cloud Security change management,

Lead client's onboarding experience, adoption, and expansion across a range of relationships

Address and associated business benefits to align with emerging and evolving needs

Experience with a SaaS solutions company and/or an enterprise software company

You have exceptional communication skills spoken and written combined with executive presence

You have experience working in customer service, communication, sales or any related experience

A fully funded benefits plan, including a wellness reimbursement program

An optional parental benefits program

Assisting members in managing their dialogue account (e.g., password recovery, eligibility, account migration, etc.)

Effectively and appropriately handling customer queries in order to increase customer loyalty

Total compensation and benefits – we have some pretty cool perks!

You have a strong foundation of knowledge of mining and

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Work closely with the sales group to ensure proper synergies are leading to more revenue

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

Participate in employee development programs including product and application training, business and personal development opportunities

Completing performance reviews, recommending position promotions, salary increases, and manage discipline including recommendations for terminations and the termination process.

Manage, respond to and report on technical errors and department oversights, failures and opportunities for improvement

You have a strong foundation of knowledge of mining and

Total compensation and benefits – we have some pretty cool perks!

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Work closely with the sales group to ensure proper synergies are leading to more revenue