Don't worry, we can still help! Below, please find related information to help you with your job search.
Sr.customer Success Manager
Company | Trantor |
Address | Canada |
Employment type | CONTRACTOR |
Salary | |
Expires | 2023-06-24 |
Posted at | 11 months ago |
About Trantor
Trantor is a technology services company focused on outsourced product development and digital re-engineering.Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets.
Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.
Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners. Please visit us at:https://trantorinc.com
Key Responsibilities of the Role:
- Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen
- Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
- Lead client's onboarding experience, adoption, and expansion across a range of relationships
- Address and associated business benefits to align with emerging and evolving needs
- Be a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs
- Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
- Identify and escalate risks to the customer and support team to achieve client success
- Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
- Develop a strong partnership with customer shareholders, channel partners, and executive sponsors to drive product adoption
What it takes to catch our eye
- Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
- Candidate who handles Tier 1/Enterprise Accounts should be doing 10 million.
- The Sr. CSM should have handled Tier 1 / Enterprise Accounts, preferably with a book of over at least USD 5 million.
- Highly data-driven with a dedication to following the process
- Experience with a SaaS solutions company and/or an enterprise software company
- Having 6+ years of experience in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption.
- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
- They should have had revenue targets for Upsell, Cross-sell and Renewals
- Ideal candidate would be who has moved from Sales to Customer Success role.
- Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
-
Agente Ou Agent De Prévention De Soir Au Service De La Gestion Des Sentences
By Ministère de la sécurité publique At Montreal, Quebec, Canada 8 months ago
-
Lead Line Cook/Manager On Duty
By Impact Kitchen At Greater Toronto Area, Canada 8 months ago
-
Refinish Tech (Temporary) Jobs
By Boyd Group Services Inc. At Saskatoon, Saskatchewan, Canada 8 months ago
-
Vice President - Treasury
By Boyd Group Services Inc. At Winnipeg, Manitoba, Canada 8 months ago
-
Rock Mechanics Eit Jobs
By WSP in Canada At Greater Sudbury, Ontario, Canada 8 months ago