Co-Development Success Manager Jobs

Location
Canada, Montreal
Department
Business Development, GA
PLAY, GROW and WIN
To be a part of Virtuos means to be a creator and aim at excellence.
At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004.
Virtuosi are a team of experts – people who have come together to share their mutual passion for producing high-quality games. People who share the same enthusiasm in exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication.
As a group, Virtuos has become a recognized leader in its field, has been growing faster than its peers have in recent years, and is pursuing an aggressive global expansion strategy. To this end, we are seeking an experienced Co-Development Success Manager who can join our team and help pave the way towards our new goals.
About The Position
As a Co-Development Success Manager, you will work for growing our business and help us in achieving long-term success by building strong relationships with our clients.
Reports to General Manager in San Francisco.
Responsibilities

• Regularly update on client’s feedback: represent the voice of the customer to provide input into every phase.
• Provide insights to clients to ensure that they get the most out of Virtuos capabilities with the aim of helping grow our business
• Serve as the supporting contact for the onboarding of new clients and the post kick-off support
• Make sure that client is ready to engage with Virtuos, act as local escalation point to manage and resolve production issues; go on-site as needed.
• Gauge client’s level of engagement with Virtuos and provide feedback to the other teams regarding service improvements
• Understand and document clients’ needs, quality, and overall service expectations to be provided.
• Help identify further business opportunities for services with the client, working hand in hand with account managers.
• Ensure that other teams at Virtuos understand client outcomes and deliver the required solutions.

Qualifications

• Knowledge of MS office suite
• Passion for making and playing games
• Fluency bilingual (French and other languages an asset)
• Proven experience in related game development roles including Art Director, Lead Artist, Producer, Project Manager
• Experience working within a game engine and implementing 3D work into engine
• Strong understanding of 3D software (Maya, Zbrush, etc)
• Ability to work with direct and external partners
• Strong communication and interpersonal skills
• 5+ years of experience in video game industry or digital content development. An experience in B2B, middleware companies is a plus
• Willing to travel for work
• English (both written and spoken) proficiency

We Offer

• EAP (Employee Assistance Program)
• Research and Development Opportunities
• Developing video games with some of the most well-known publishers (2K, Sony, Square Enix, Activision, Microsoft, etc).
• People focused culture
• World-class talent with experience on some of the industry’s biggest games
• Competitive compensation and benefits (Medical, Dental, Vison & RRSP match with tax free investment)
• Paid annual vacation and sick leave
• Paid Parental leave available from day 1

People matter. Diverse opinions and experiences matter. At Virtuos, our talented teams are the cornerstone of our success, and we recognize that fostering and advocating for inclusivity is at the center of what we do best - we make games better, together. Virtuos is proud to be an equal opportunity employer that embraces diversity of thought, expression, culture, and backgrounds.
Position Name
Co-Development Success Manager