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Integrations Specialist Jobs
Company | Absorb Software |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | E-learning |
Expires | 2023-08-16 |
Posted at | 9 months ago |
"The Data Integrations Team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality, and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create a positive client experience when integrating with Absorb's LMS. I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on!" ~ Wyatt Hook Team Lead, Data Integrations
- Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS implementation.
- Building and maintaining strong client relationships to provide the best possible service experience in every interaction.
- Assisting and collaborating with other Absorb teams on technical and data-related issues.
- Delivering training, consulting, and best practice information on Absorb products & services.
- Managing client projects to completion according to client timelines and requirements.
- Scoping, implementing, and maintaining data imports and exports using Absorb’s data integration tool.
- Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc.
- Updating and maintaining internal documentation resources.
- Strong analytical skills to model and solve complex business requirements and make recommendations on best practices
- Minimum 2 years’ experience implementing, training clients, and managing data migrations for a SaaS software company or similar
- Able to maintain high-quality service delivery and supporting documentation
- Self-driven, able to work independently and with a team
- Experience implementing, training, and/or managing data migrations for a SaaS software
- Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
- Experience with Zendesk, JIRA, and Confluence
- Experience with CRM and HRIS applications (e.g. Salesforce, ADP, BambooHR, UKG Pro, Dayforce, Workday, etc.)
- Second language, French or Spanish would be considered an asset
- Experience with RESTful API, Single Sign On and SQL
- Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, Calendly.
- Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Employee driven DE&I program
- Endless opportunity for career growth and internal mobility
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- Fully remote-first work with flexible work arrangements
- We achieve exceptional results by genuinely caring about each other & the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
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