Member Success Representative Jobs

Your role as Member Success Representative
Reporting to Feodora Chouakri, Manager, Customer Success, the mission of the Member Success Representative is ensuring the satisfaction of our beloved clients.
What You’ll Be Doing

• Effectively and appropriately handling customer queries in order to increase customer loyalty
• Building relationships and trust with members through open and interactive communication
• Assisting members in managing their dialogue account (e.g., password recovery, eligibility, account migration, etc.)
• Acting as a voice of our members by providing valuable insights into our product, customer success and medical teams

We'd Love To Hear From You If You Have

• You love to be client-facing and demonstrate ease in building positive interpersonal relationships
• You have a college or university diploma
• You are very detail-oriented and impressively resourceful
• You have experience working in customer service, communication, sales or any related experience
• You have exceptional communication skills spoken and written combined with executive presence
• You are comfortable managing various tasks and solving problems in a timely and calm manner

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!

• An optional parental benefits program
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• An allocated budget for continuous training
• Unlimited access to a variety of Dialogue's programs for you and your immediate family
• A flexible schedule and a hybrid work approach
• Short and long-term incentive plans, including restricted stock units (RSUs)
• A fully funded benefits plan, including a wellness reimbursement program

About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
We’re Firm Believers That Great People Don’t Settle On
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being.
Impact
Community
Growth
Excellence
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].