Student Success Representative Jobs

2+ years of directly related college level experience working with students and the educational process in service-related roles.

Knowledge and awareness of current college support services. Front line experience working with diverse populations is a definite asset.

Assist students to take maximum advantage of their prior learning experiences.

Offer immediate assistance and support to students experiencing crisis situations.

Relevant education (Bachelor’s degree) in an area relevant to the Dept. and/or in human services.

2+ years of advising/student service experience in a post-secondary setting.

Excellent organizational skills in the management of competing priority tasks working with minimal supervision.

Experience in student life programming in a post-secondary educational environment

Assist the Manager, Student Affairs, and other duties as required

Knowledge of policies and procedures governing student affairs and services within a post-secondary and preferably University environment.

Demonstrated experience in service-oriented focus.

Preferred knowledge in student development literature, best practices, and professional standards.

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Support the onboarding and account management teams by facilitating online demonstrations for all Ethoca products lines to new and existing customers

Prior experience and knowledge in a commercial or business to business customer service environment

Post-secondary studies (university or college) in business or hospitality/tourism management

Liaise with internal departments regarding issues that relate to the customer and advise the manager in a timely manner

2+ years’ experience in a customer service environment

Excellent organization skills to prioritize work in a fast paced ever changing environment

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Completes a range of processing duties such as preparing and issuing transcripts, verification of attendance etc.), and continuing education registrations.

A minimum 2 year diploma in Office or Business Administration, Business General, Educational Support or related field

Accepts and processes payments for tuition fees, and/or ancillary services.Completes Banner reports daily, reconciles cash and prepares deposits for Accounting Department.

Completes other assigned duties as required to support efficient campus or departmental operations

Responsible for management in the three areas of Student Success:

Facilitate, monitor and manage professional development opportunities for the Education Department

Assist in the preparation of the annual school calendar, school parent manual/agenda and strategic planning with the Education Manager and Principal.

Minimum of 3-5 years’ experience in an educational setting

Will establish and maintain positive working relationships with others both internally and externally to achieve the goals of the Education Department.

Work in close collaboration with the Director of Education and the Education Administrative Team

Managerial or supervisory experience in unionized post-secondary environment is required.

A graduate degree in a relevant field, such as education, psychology and/or business.

Specialized training in student success, retention, academic advising, learning skills strategies, and student development theory and programming is required.

Proven innovative program design, implementation and evaluation of post-secondary student success and retention programs, initiatives and services are required.

To be considered for this opportunity, you will bring the following:

Experience using a Student Information System or other enterprise database solutions/customer relationship management systems.

Evaluates records management policies and practices and makes recommendations for changes in including evaluating exceptional requests for records

Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.

Evaluates and makes recommendations to faculties, program areas and/or Registrar for academic requirement waivers for graduation

Advises and recommends faculties and program areas on curriculum and program requirements for government loan and student awards eligibility

Coaches students towards independence and self-direction and maintains up-to-date knowledge of best practices and current advising theories in the field

Prepare materials for distribution to staff and students to support information management.

Intermediate MS Office skills, some PeopleSoft experience, and adaptable to new software developments and solutions

Use critical thinking to find innovative solutions and identify when and with whom to implement appropriate crisis/risk management and intervention

Advise students on college procedures related to their program requirements.

Post-secondary certificate, diploma preferred, in Business, Finance, or Administration.

2+ years' experience in office administration and customer service.

Helping the Customer Success Director with account management duties and tasks

Knowledge and experience with hardware, AI, and IoT devices an asset

Interface with operations for inventory requirements, expedites, forecasts, RMA's, etc.

Minimum 2 years of experience in a customer service or similar role or recent university

Proven ability managing customer interactions and experience to positive business outcomes

Excellent verbal and written communication skills

Minimum three (3) year diploma/degree in Social Sciences, Adult Learning, or Education

Minimum three (3) years experience with adult learners with demonstrated ability to improve academic success

Experience in strategic development of student success initiatives

This Vacancy is for P05004

This position is paid at Payband H - Comparator

This position is subject to the terms of the Part-time Support Staff Collective Agreement:

1-2 years experience in customer service, project management or transferable role

Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders

Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

Outstanding organizational skills, with excellent written and verbal communication skills

What are the main responsibilities for this role?

Advise the team on possible value add solutions to support the student

Demonstrate good judgement, professional conduct, and integrity of performance with absolute respect for confidentiality

Flexible, taking initiative, and accepting responsibility

Support Group: Pay Band D

Posted Date: July 4, 2023

Closing Date: July 10, 2023

How to Prepare your Application for Submission:

Professional verbal and written communication skills, including public speaking experience

Primary point of contact for student inquiries, providing the best experience with every student engagement at BrainStation

Assist with the planning and coordination of booking external speakers and events that will elevate the student experience

Bachelor’s degree or equivalent experience

1 - 3 years experience in a customer or client facing role

Lead all communication initiatives for BrainStation’s career service programming and administrative announcements

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role

Bachelor's degree in business, marketing, computer science, or a related field (or equivalent work experience).

Excellent communication and interpersonal skills, with the ability to empathize, build rapport, and effectively communicate complex technical concepts to non-technical users.

Proactive problem-solving skills and the ability to think creatively to provide innovative solutions to customer challenges.

Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, dynamic startup environment.

Collaborate closely with our technical support team, escalating complex issues and coordinating timely resolutions to ensure customer satisfaction.

Develop and maintain a deep understanding of our technology, staying up-to-date with the latest advancements and updates to effectively assist customers.

Providing the best quality of customer service to all patients

Booking appointments for multiple services

Detailed scheduling and billing for all practitioners.

This position is for a start date in August 14, 2023

An opportunity to have an impact with a post-secondary institution, poised to do great things.

Diverse, hard-working, committed team of people who care about each other.

Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm

Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience

Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills

Attend additional training sessions and seminars provided by the firm to achieve a higher level of success

Build valuable relationships with clients to ensure the satisfaction of the clients brand line

Must be able to work a full-time schedule for this particular role