Student Services Representative Jobs

Status: Full Time

Hours: Monday to Friday; 35 hours/week

Home Campus: Fennell

Pay Band: E

Rate of Pay: $26.47

Posting Date: July 31st, 2023

Closing Date: August 4th, 2023 at 7:00pm EST

Please be advised that according to Full Time Support Staff Collective Agreement, Article 17.1, preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College. Should a suitable candidate not be found, external candidates will be considered.

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Student Services Representative

Reporting to the Manager, Service Integration, this position provides extensive customer service support for a diverse clientele including post-secondary, continuing education, apprenticeship and international students, as well as faculty and prospective applicants.The Student Services Representative (SSR) will be working in a fast-paced office/College environment and will be receiving and placing telephone calls, assisting students, staff and visitors with troubleshooting, registration, financial assistance, general info and data entry.

It is the responsibility of the incumbent to maintain solid customer relationships by handling their questions and concerns promptly, courteously, and professionally.

Specific duties include provision of a range of registration duties and related academic program support functions including financial assistance and awards, imparting general information about college post-secondary and continuing education programs and admission requirements, general college information and other assigned duties that contribute to effective department or campus operations. The duties associated with this position may involve exposure to confidential student records and information.

Responsibilities

The duties of this position will include, but are not limited to the following:

• Completes other assigned duties as required to support efficient campus or departmental operations
• This position will include support for the Testing Centre; responding to general inquiries from staff and students on booking the space and maintaining exams for instructors outside the Testing Centre’s scheduled hours. This position will also be responsible for a booking system where students can access the Testing Centre for study space when no testing is taking place.
• Based on Mohawk College’s Advising Model, the scope of practice for Student Services Representatives is defined primarily by ‘ informational ’ advising however ‘explanatory’ advising is also well within the scope of practice for Student Services Representatives. More in-depth explanatory and developmental work should be referred to the appropriate Coach, Advisors or Counsellors.
• Completes documentation in compliance with record keeping requirements of the College, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc. Specific procedures and documentation requirements vary for post-secondary, continuing education and apprenticeship programs, and generally involve a considerable degree of confidentiality.
• Completes a range of processing duties such as preparing and issuing transcripts, verification of attendance etc.), and continuing education registrations.
• Accepts and processes payments for tuition fees, and/or ancillary services.Completes Banner reports daily, reconciles cash and prepares deposits for Accounting Department.
• The incumbent will serve as a key point of contact with the general public, students, faculty and staff through e-mail, telephone, faxes, regular mail, and in-person, responding to a wide range of inquiries concerning College programs, procedures and general information, making appropriate and timely referrals to other areas of the College. Provides a range of registration, admissions, financial assistance and international services specific to and appropriate for post-secondary, continuing education, and apprenticeship programs.

Qualifications

The successful applicant must have:

• Demonstrated commitment and understanding of human rights, equity, diversity and inclusion with the ability to communicate and work effectively inter-culturally with diverse groups of students, employees and the community
• A minimum 2 year diploma in Office or Business Administration, Business General, Educational Support or related field
• A minimum of two years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and selection processes.

Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at (905) 575 - 2047.

Mohawk College is strongly committed to diversity within its community and especially welcomes applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

For more information concerning the Mohawk College strategic plan, please see: strategicplan.mohawkcollege.ca/