Full-Time Student Success Specialist

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.
Department
ACCE Associate Chair (Julia Fortey)
Position Type
Full-Time Support
Salary Range
$33.38-$38.75-Hourly
Scheduled Weekly Hours
36.25
Anticipated Start Date
June 05, 2023
Length Of Contract
n/a
Posting Information
Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.
Posting Closing Date
April 24, 2023
Please note: jobs are posted until 12:01 am on the job closing date.

• Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***

Reporting to the Associate Chair, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic enrolment management process. Working within an integrated team of Faculty, Program Coordinators, Chairs and Academic Advisors, the Student Success Specialist plays a key role in the development and implementation of academic success strategies in a learner's journey.
A major focus of this position is proactively reaching out to learners deemed "at risk" through various student engagement initiatives and integrate with the work of other internal stakeholders (Faculty, Program Coordinators, Chairs and Academic Advisors) by delivering enhancement programming to learners in accordance with a student retention calendar. This position places particular emphasis on programming and interventions on level one students.
Working closely with Faculty, the Student Success Specialist brings in supports and resources at key times along the student academic journey. The incumbent supports strategic enrollment management by successfully implementing core student retention strategies, identifying process improvements and recommending new initiatives. As part of their duties, the incumbent will meet with at-risk students considering withdrawing from their program to support an informed decision process that may include referrals and check-ins with various program supports and services. The incumbent will make recommendations based on analysis of student withdrawal data. The incumbent provides students with impartial guidance to support their academic success, offers resources and referrals to College services and respond to questions or concerns learners may have. The incumbent must work closely and partner effective with Student Support Services and programs.
Required Qualifications

• Previous experience de-escalating emotional clients and providing emotional support to distressed clients is preferred;
• Demonstrated experience in the areas of coaching, advising, counseling, or career planning is considered an asset;
• The incumbent must be self-motivated, organized, client-oriented, and must be able to work under pressure;
• Experience triaging client inquiries to second-level support from academic and operational staff;
• Experience in strategic development of student success initiatives within a post-secondary setting;
• Ability to deal with sensitive and/or confidential matters while demonstrating compassion and good judgement;
• Three (3) year diploma/degree or equivalent in Social Sciences, Adult Learning or Education;
• Strong written communication and presentation skills;
• Strong working knowledge of College software such as Zoom, Brightspace, Salesforce, Genesis is considered an asset;
• Proficient in the use of creating and composing informational materials using MS Office Suite (Word, Excel, Powerpoint, Teams);
• Vacancy for P01921
• Explaining new concepts to clients and people who are new or returning to the post-secondary learning environment;
• This position is paid at Payband H
• Valid G driver's license.
• Experience in advising a diverse clientele preferably in an educational setting;
• Minimum of three (3) years experience working with adult learners with demonstrated ability to improve academic success;

This position requires regular on-site work at Algonquin College's Woodroffe and Perth Campuses
This position is subject to the terms of the Full-time Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/04/2018-2022_college_support_ft.pdf
Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.