Student Care Representative Jobs

STUDENT CARE REPRESENTATIVE

ADMISSIONS AND SUPPORTS

NorQuesters are difference makers and we’re searching for two people who are dependable and can find ways forward in the support of our learners, using an extensive knowledge and strong understanding of the services offered at NorQuest to help determine next steps through following policies and procedures, as learners navigate the various stages of their journey with us.

Reporting to the Team Lead of Student Care, the Student Care Representative is responsible for providing detailed front-line services and advice to NorQuest learners, staff, and community partners. They are the primary point of contact to access various service areas of the college including advising, financial aid, scholarships & awards, and the support team in the Registrar’s Office. This position is key to establishing a friendly, working relationship with our learner population and delivers timely information in-person, over the telephone, and via email to a high volume of internal and external inquiries on NorQuest programs and services.

How You'll Make a Difference

• Book, cancel, or reschedule appointments or queue students using established software systems.
• Establish friendly working relationships with potential learners, ongoing students, and community partners by demonstrating professionalism in all interactions.
• Fulfill information or support requests as related to team responsibilities, while monitoring and recording interactions including providing information on application deadlines and supporting learners with online forms.
• Stay up to date on NorQuest service departments and service standards to provide clear communication to learners on current information and next steps to who to contact.
• Support training and development of team members.
• Advise students on college procedures related to their program requirements.
• Coordinate office activities and operations to ensure efficiency and compliance to company policies.
• Prepare materials for distribution to staff and students to support information management.
• Represent the department on cross-functional teams, policy committees, and working groups.
• Organize office and maintain safe working environment.
• Uphold college cultural values of unity, diversity, and respect through daily application in delivering services to community partners.
• Handle service requests for building maintenance or technical issues that may arise.
• Serve as a liaison with other academic and administrative departments to resolve recurring or unresolved questions and queries.
• Screen applicants and ongoing students for current program & status to determine service needs through multiple channels of communication.

What You Bring

• 2+ years' experience in office administration and customer service.
• Post-secondary certificate, diploma preferred, in Business, Finance, or Administration.

What Makes You a Difference Maker

As a difference maker you bring

• Use critical thinking to find innovative solutions and identify when and with whom to implement appropriate crisis/risk management and intervention
• Detail oriented to critically analyze the accuracy and quality of information gathered while maintaining client confidentiality procedures under FOIP
• Organize time effectively with strong problem-solving skills and ability to work under pressure
• Exhibit active listening skills and use inclusive, respectful language to relate to people from varied backgrounds
• Intermediate MS Office skills, some PeopleSoft experience, and adaptable to new software developments and solutions
• Maintain positive relationships with learners, departments, institution and with our community partners
• Articulate and write messages in a clear, concise, and professional manner

SALARY $41,477 - $51,966 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with the Alberta Union of Provincial Employees (AUPE) and includes immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities. This role will require regular on-campus work at our Downtown Edmonton location.

COMPETITION NUMBER 2023-4090

CLOSING DATE July 18, 2023 at 1159 PM MDT

APPLY TO BECOME A NORQUESTER If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Métis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further!