Operational Success Manager Jobs

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Wat ga je doen als Operations Manager

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Contact informatie vacature Operations Manager

Leidinggeven aan de afdelingen Productie en Verpakkingen;

Jaarplanningen doorvertalen naar gedetailleerde kwartaal, maand en weekplanningen van alle werkzaamheden binnen de locatie;

Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical specifications for development.

Bachelor's degree in Computer Science, Software Engineering, or a related field. Equivalent practical experience will also be considered.

Proven experience designing, implementing, testing, and deploying new software features and functionalities and/or supporting/managing these processes.

Strong proficiency in various programming languages. Experience working with PHP an asset.

Experience with web development technologies, such as HTML, CSS, JavaScript, XML, JSON, and related frameworks.

Knowledge of version control systems (for example Git).

Ability to implement and drive change, including demonstrated experience and knowledge of change management principles.

5-7 years account management, project management, patient support program and/or pharmaceutical brand management experience or equivalent

Minimum of 5 years of people or team management experience

Passion for enabling highly effective management and leadership processes and driving organizational change.

Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.

Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process

Leadership skills that demonstrate Agency expectations of people management.

Resource planning and deployment, including forecasting of work and accurate recording of Activity Monitoring and Costing data.

To create and promote an inclusive working environment that values everyone for their individual contributions.

Ability to work in a team environment and have the flexibility to switch, at short notice, between the various duties outlined.

The ability to motivate the team to deliver its objectives, and continuously improve individual and business performance.

A clear understanding of managing attendance, and wider HR, policies.

Significant experience with relationship management, and community building (focus on digital spaces).

Preference for those who hold certifications such as: Community Management Certification, or Customer Success Manager Certification.

Excellent time management and multitasking abilities.

Develop educational resources to enhance knowledge sharing online.

Proven proficiency in using Microsoft Teams, Microsoft 365, project management tools and customer relationship management (CRM) systems.

Love for leadership and team management.

Establishing a deep understanding of client needs with the goal of providing an exceptional ongoing client experience.

Collaborating closely with cross-functional team members to provide a seamless and consistent client experience

Coordinating with internal teams, including Sales and Finance, to ensure smooth transitions and accurate invoicing.

You have 2+ years of experience working in a Client Success or customer service role.

Relationship Building - Skill in establishing and maintaining positive relationships with clients and VAs.

Strong Communication - Excellent verbal and written communication skills.

Liaise with internal departments regarding operational issues or improvements, and provides subject matter expertise to management team on as required

Demonstrated broad and varied experience with experience with data reporting and insights.

Drive innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement

Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers

Coach customers on how to establish and implement their Cloud Security change management, governance, the center of excellence programs

Coach customers on how to establish and implement their Cloud Security change management,

Lead client's onboarding experience, adoption, and expansion across a range of relationships

Address and associated business benefits to align with emerging and evolving needs

Experience with a SaaS solutions company and/or an enterprise software company

Total compensation and benefits – we have some pretty cool perks!

You have a strong foundation of knowledge of mining and

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Work closely with the sales group to ensure proper synergies are leading to more revenue

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

Participate in employee development programs including product and application training, business and personal development opportunities

Completing performance reviews, recommending position promotions, salary increases, and manage discipline including recommendations for terminations and the termination process.

Manage, respond to and report on technical errors and department oversights, failures and opportunities for improvement

You have a strong foundation of knowledge of mining and

Total compensation and benefits – we have some pretty cool perks!

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Work closely with the sales group to ensure proper synergies are leading to more revenue