Senior Manager, Operational Effectiveness

Our prestigious client thatprides themselves in having an awesome work culture and fun environment is looking for a Senior Manager, Operational Effectiveness.Reporting to the Director, Operational Effectiveness, you collaborate with Program leadership teams toprovide business insights, continuous improvement projects and initiatives that support our clients’s strategic plans and operational excellence.This challenging role works directly with many areas of the business and levels within the organization to drive and deliver a culture of continuous improvement thatresults in employee and client satisfaction, efficiency and effectiveness.This position requires an entrepreneurial builder mindset, ability to balance strategic thinking and meticulous execution, and a strong ability to collaborate and influence.You are a key contributor on a high-performance team that is innovative, accountable, responsive, and customer-focused.

What you will do:

• Provide strategic direction and recommendations to leverage enterprise assets to enhance patient support program offerings
• Some travel required.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.5+years experience in business consulting or a transformation role, to include working with customers.
• Establish Key Performance Indicators (KPIs) and/or other metrics to describe and ensure the impact of change is effectively measured and sustained.Work closely with other teams in the business to help identify new tools, processes and initiatives to drive efficiencies, gather feedback, test new initiatives, and manage communications for ongoing projects.
• Proven ability to deliver business results by driving operational change
• Extensive experience managing large, broad cross functional projects.
• Passion for enabling highly effective management and leadership processes and driving organizational change.
• Provide leadership across the portfolio toensure consistency of best practices and continuous improvement
• Ability to create simple and effective business communications (PowerPoint
• Assess, develop, and execute improvement plans for existing Specialty Programs from the conceptual stage through implementation
• Comfortable asking tough questions – challenging mid-level to senior management throughout the transformation process
• Excellent partnership/collaboration/communication skills/facilitation skills
• Ability to implement and drive change, including demonstrated experience and knowledge of change management principles.
• Superior consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.
• Demonstrated experience in driving business transformation (including mastery of a broad range of service model/strategy/transformational/process improvement tools and approaches – e.g., Design Thinking, Six Sigma).
• Anticipate and respond to a rapidly changing market with insight and innovation to enhance existing programs and ensure program launch excellence
• Lead or participate in special projects as required
• Stay up to date on industry trends and opportunities aligned to current business needs & strategies
• Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.
• Highly self motivated – will go the extra mile to get the job done right and “wow” our internal and external stakeholder

What you will need:

• Strong planning and execution skills
• Certification in Continuous Improvement and at least a Six Sigma green belt
• University degree or equivalent industry-related experience.
• Must have Patient Support Program experience
• Problem solver with superior critical thinking
• Proven ability to gather and synthesize data
• Demonstrated ability to effectively communicate ideas and actions to those at all levels of the organization
• Minimum of 5 years of people or team management experience
• Ability to thrive in a fast paced, challenging and constantly changing work environment
• Reimbursement experience required
• Demonstrated ability to effectively manage timelines to ensure delivery of project objectives
• 5-7 years account management, project management, patient support program and/or pharmaceutical brand management experience or equivalent
• Experience with process redesign and innovation
• Superior analytical, problem solving and judgement skills
• Excellent relationship building with peers and key stakeholders based on trust, open communication and respect